Service Manager
We are seeking a dedicated Service Manager with 10 to 12 years of experience to join our team. The ideal candidate will have extensive technical skills in SQL C#.Net .Net Programming and domain expertise in Asset and Wealth Management. This role involves managing service delivery ensuring client satisfaction and driving continuous improvement.
Location : Tampa, Florida
You must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Responsibilities:
Lead the service delivery team to ensure high-quality service and client satisfaction.
Oversee the implementation and maintenance of SQL databases to support business operations.
Provide technical guidance and support for C#.Net and .Net programming projects.
Manage the development and deployment of .Net applications to meet business requirements.
Ensure compliance with industry standards and best practices in Asset and Wealth Management.
Collaborate with cross-functional teams to identify and resolve technical issues.
Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
Monitor and report on service performance metrics to stakeholders.
Develop and maintain documentation for service processes and procedures.
Conduct regular reviews and audits to ensure service quality and compliance.
Provide training and support to team members on technical and domain-specific topics.
Engage with clients to understand their needs and provide tailored solutions.
Foster a culture of innovation and excellence within the service delivery team.
Qualifications:
Possess strong technical skills in SQL C#.Net and .Net programming.
Have extensive experience in Asset and Wealth Management.
Demonstrate excellent problem-solving and analytical skills.
Exhibit strong communication and interpersonal skills.
Show proficiency in managing and leading teams.
Display a commitment to continuous improvement and innovation.
Have a track record of successful project management and delivery.
Be adept at working in a fast-paced dynamic environment.
Possess a keen attention to detail and a focus on quality.
Show ability to collaborate effectively with cross-functional teams.
Demonstrate a strong understanding of industry standards and best practices.
Exhibit a proactive approach to identifying and resolving issues.
Have a passion for delivering exceptional client service.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Why Choose Cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams! We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical training to keep your skillsets fresh and have opportunities to acquire certifications in the newest technologies.
We do everything we do at Cognizant with passion—for our clients (fortune 100 companies), our communities, and our organization. It’s the defining attribute that we look for in our people.
If you love ambiguity, are excited by change, and excel through autonomy, we’d love to hear from you!
