Role Overview:
Lead with compassion. Elevate the patient dining experience.
Sodexo is seeking an experienced Patient Services Manager 2 to join our team at NYC Health + Hospitals/Coler, a premier long-term care and rehabilitation facility located on Roosevelt Island, New York.
This is an outstanding opportunity for a proven healthcare leader who is passionate about patient satisfaction, employee development, and operational excellence. Reporting to the General Manager, the Patient Services Manager 2 will oversee a team of approximately 90 union frontline employees while ensuring exceptional patient meal service, regulatory compliance, and an outstanding patient experience.
As part of a collaborative leadership team that includes the General Manager, Clinical Nutrition Manager, Food Operations Managers, fellow Patient Services Managers, and client supervisors, you'll play a key role in delivering high-quality dining services that positively impact patient care every day.
What You'll Do:
As the Patient Services Manager 2, you will:
- Lead daily patient dining operations and meal service delivery
- Supervise, coach, mentor, and develop approximately 90 union frontline employees
- Ensure meal accuracy, quality, timeliness, and exceptional patient service
- Conduct patient rounding and service recovery to enhance the patient experience
- Partner closely with nursing, clinical staff, dietitians, and hospital leadership
- Monitor patient satisfaction metrics and implement continuous improvement initiatives
- Ensure compliance with HACCP, food safety, sanitation, infection prevention, and regulatory standards
- Manage employee scheduling, staffing, productivity, and labor performance
- Foster a culture of accountability, teamwork, safety, and service excellence
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
The ideal candidate will have:
- Bachelor's degree or equivalent combination of education and experience
- At least three years of progressive management experience in healthcare food service, hospitality, or a related field
- Proven success managing large frontline teams
- Excellent leadership, communication, and employee coaching skills
- Strong organizational, problem-solving, and customer service abilities
- Experience managing labor, productivity, and operational performance
- A hands-on leadership style with the ability to thrive in a fast-paced healthcare environment
Preferred qualifications:
- Healthcare or long-term care food service management experience
- Experience managing unionized employees
- Experience leading patient dining or resident dining operations
- Knowledge of HACCP, food safety, and healthcare regulatory standards
- Passion for delivering exceptional patient experiences through hospitality-focused service
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
