Systems Support Technician

Cherokee Federal • Full-time • United States, Texas, Wichita Falls, 76301, TX, United States • 21h ago

Systems Support Technician

This position requires a Public Trust clearance.

Role Overview:

As a Client Support Technician (CST) responsible for sustaining, troubleshooting, and repairing unclassified technical training IT network information systems. This role requires advanced proficiency in tier 2 software support, backend infrastructure diagnostics, and enterprise directory management.

Compensation & Benefits :

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Responsibilities Include:

Diagnose issues beyond the scope of Level 1 support, requiring backend infrastructure knowledge, log analysis.

Configure, install, and troubleshoot approved laptops, desktops, printers, network-connected copiers, scanners, immersive training devices, and other office IT equipment.

Manage OS imaging, software packaging, and system deployment for new and existing devices. Execute Department of the Air Force Standard Desktop Configuration (DAF SDC) and commercial non-SDC updates and patching.

Manage enterprise directories (e.g., Active Directory). Resolve network-related trouble tickets and manage domain computer accounts.

Provide software support, specializing in software associated with the SDC (e.g., MS Office, Adobe, authorized Web Browsers).

Perform maintenance consistent with manufacturer warranties to maintain the integrity of the Return Merchandise Authorization (RMA) process.

Coordinates and manages project tasks to ensure project delivery within allotted timelines.

Performs other job-related duties as assigned

Experience, Education, Skills, Abilities requested:

Security+ certification. Must maintain technical and management certifications.

Excellent communication skills, both oral and written.

Ability to work independently in a fast-paced environment.

Strong quantitative analysis and critical thinking skills.

Must pass pre-employment qualifications of Cherokee Federal

Must be a U.S. Citizen.

Company Information:

Cherokee Nation Defense Solutions (CNDS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com.

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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

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IT Support

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Technical Support

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Service Desk