The Service Technician role is important to the success of all DLP-owned and managed assets, as this individual is part of a team responsible for ensuring we offer a top service experience to our residents, tenants and guests. This includes responsibility for curb appeal, maintenance needs, cleaning, and after-hour emergency service needs. This position requires flexibility and the ability to understand and service the basic needs of all assigned properties, providing assistance as needed and during on-call duties.
Successfully complete all assigned service requests with no callbacks within 48 hours of being assigned. Displaying exceptional customer service, performing make-ready work to get the rental homes ready once vacated, while ensuring all work orders are managed and closed within 48 hours. This position will require frequent work outdoors in all weather conditions. High levels of customer service are essential for the success of the community as well as the cleanliness and marketability of the scattered sites for leasing and guest reviews.
Dream Here: Careers at Dream Live Prosper Communities
At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.
Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for 14 consecutive years.
If you're looking for a career with a mission-driven company that values growth, leadership, and impact, Dream Live Prosper Communities is the place for you.
About this opportunity:
- Location: Jacksonville, FL
- Competitive Compensation with monthly and quarterly bonuses.
- Position type: Full-time
- This job requires a flexible schedule with varied work hours that may include weekends.
What we are looking for in a Service Technician:
- Well-organized, detail-oriented, and customer-focused
- Strong time management, prioritization, and ability to work independently
- Excellent communication and customer service skills with a team-oriented, positive attitude
- Ability to remain focused and professional under pressure
- Knowledge of general maintenance methods, operating requirements, and safety precautions
- Experience in minor plumbing, electrical, drywall, and lock repairs
- Proficiency with computer technology and record-keeping systems
- Accuracy and attention to detail in all tasks and documentation
- Ability to stand, walk, and work outdoors throughout the day
- Ability to lift up to 50 lbs
- Willingness to participate in on-call rotation as required
- Valid driver’s license with a clean driving record
- Reliable, in-state, compliant vehicle for daily assignments and on-call duties
- Possession of essential personal tools
What you will do as a Service Technician:
- Perform general maintenance, repairs, and unit turns, including plumbing, electrical, painting, and carpentry.
- Complete service requests, preventive maintenance, and property inspections on schedule.
- Keep common areas, amenities, and grounds clean, safe, and well-maintained.
- Maintain pools, spas, and community features in compliance with safety standards.
- Manage work orders in AppFolio and ensure timely updates and completion.
- Track and order maintenance supplies; support inventory and vendor coordination.
- Participate in the on-call rotation for after-hours emergencies.
- Safely use and maintain all tools, equipment, and vehicles.
- Other duties as assigned.
What Motivates Us:
Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.
Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.
Growth: For 14 consecutive years, we’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies.
Who We Are:
What We Do: We finance the building of Thriving Communities.
Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.
Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.
Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.
Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.
Core Values:
Driven for Greatness: Pursuing knowledge and growth both personally and professionally.
Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.
Grit: Demonstrating endurance and commitment to achieve long-term goals.
Community: Elevating the greater good and cultivating thriving relationships.
Authenticity: Being true to ourselves and others, fostering growth through open dialogue.
Prepared to Win: Applying discipline and consistent effort to achieve our goals.
Kingdom Impact: Making an impact through our work and service.
Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.
Stewardship: Committing to those who trust us with their capital, communities, and careers.
Servant Leadership: Leading with high standards and humility, empowering growth and accountability.
Benefits and Perks:
PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self-improvement/productivity tools, & the incredible feeling of making a difference.
Equal Opportunity Employer:
DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.
