JOB TITLE: Shift Manager (SM)
SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach (AC)
STATUS: Non-Exempt
BASIC PURPOSE:
Shift Managers are individuals who take accountability for restaurant operations while on duty. These individuals should be willing and able to motivate team members beyond their expectations to deliver 5-star customer service to both customers and colleagues. Shift Managers should be open to challenges and tackle any problems as they arise.
MAJOR RESPONSIBILITIES:
- Customer Service: Provide 5-star service to all customers and ensure customer satisfaction is a top priority.
- Team Leadership: Lead, coach, and motivate team members to succeed. Verify assigned duties are completed timely and that team members maintain a professional appearance.
- Team Development: Play an active role in training and developing individuals interested in leadership roles, including providing constructive feedback.
- Operations Leadership: Serve as the Manager-in-Charge (MIC) and ensure consistent adherence to company policies and standards.
- Profit & Loss Management: Assist upper leadership with achieving the restaurant’s financial goals.
- Communication: Keep upper leadership informed about any issues that arise at the restaurant.
BENEFITS:
- DRG Cares Grant Program – Grants to assist employees with life challenges and financial assistance
- DRG Savings Marketplace – Exclusive access to discounts for DRG employees
- Employee Assistance Program – Counseling services, legal support, travel assistance, etc.
- Live Mas Scholarship Program
- Employee Referral Program
- Education Benefits – GED reimbursement, free second-language education, etc.
- DailyPay – Program that allows employees to get their paychecks daily
LEADERSHIP BEHAVIORS:
- Composure: Remains calm under pressure, is not defensive or irritated when times are tough; demonstrates maturity and reliability; can handle stress and remain balanced during unexpected situations; acts as a calming influence in a crisis.
- Compassion: Genuinely cares about people; is concerned about their work and personal challenges; is available and willing to help; shows empathy for others’ joys and struggles.
- Customer Focus: Dedicated to meeting the expectations and requirements of both internal and external customers; gathers first-hand customer feedback and uses it to improve products and services; builds and maintains trust and respect with customers.
- Directing Others: Establishes clear directions, sets achievable objectives, distributes workloads appropriately, and maintains organized work processes; communicates effectively and brings out the best in team members.
KNOWLEDGE & SKILL REQUIREMENTS:
- Must be 18 years or older.
- Preferred: 6 months to 1 year of restaurant experience, with proven leadership experience across all shifts.
- Must maintain a current Health Card according to state or local requirements.
- Basic math and reading proficiency.
- Must be able to read, speak, comprehend, and write in English.
- Must have reliable transportation.
- Must pass a Criminal Background Check.
- Must be able to pass SERVSAFE Certification Course and Exam.
- Strong verbal communication skills.
- Physical Requirements:
- Ability to stand and walk continuously throughout scheduled shifts
- Ability to lift up to 50 pounds
- Ability to perform motions involving walking, bending, reaching, pushing, pulling, stretching, and repetitive motions
ABOUT:
Diversified Restaurant Group (DRG) is a people-first company! We pride ourselves on having a large-company infrastructure with a small-company feel. Every person that works here is part of the DRG Family. What started as a 30-unit Taco Bell business in 2012 has grown into a 300+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada, along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day!
DISCLAIMER:
You are applying to DRG Meats Alaska LLC , a franchisee of Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wages and benefits programs, which may vary among franchisees.
