The Tower Coordinator is a frontline, hands‑on position responsible for monitoring and coordinating all aircraft cabin cleaning activity at the airport. This role supports daily operations by dispatching cabin cleaning agents, tracking service requests, and providing guidance to ensure work is completed safely, accurately, and on time. This is an active role that requires frequent and full stair‑climbing to access aircraft and work areas. You must be able to climb multiple flights of stairs. The position also requires the ability to communicate effectively and maintain a professional manner at all times while working with coworkers, airport personnel, and service teams.
Shift: 2nd Shift 2:00PM - 10:30PM EST
Compensation: $20.00 per hour pay rate
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1
Responsibilities
- Dispatch cabin cleaning agents to aircraft according to work orders and schedules
- Communicate effectively and maintain a professional manner using radios, telephones, and computer systems
- Monitor job assignments and track progress to ensure timely and accurate completion
- Coordinate service support between teams and airport personnel
- Provide guidance to agents when updates, changes, or operational needs arise
- Receive, update, and track work orders and service requests in real time
- Maintain accurate records of dispatch activity, service completion, and assignment status
- Identify and report operational issues, delays, or service needs
- Access aircraft and work areas that require climbing multiple flights of stairs
- Follow all safety, security, and compliance procedures required by the Company, airport, and regulatory authorities
- Perform other frontline operational duties as assigned
Basic Qualifications
- Must be 18 years of age or older
- Must be fluent in spoken and written English
- Prior dispatching experience required
- No high school diploma, GED, or college degree required
- Must meet all requirements to receive an airport SIDA badge and Customs Seal
- Must be able to fully climb stairs repeatedly throughout the shift
- Must be able to communicate effectively and maintain a professional manner in a fast‑paced environment
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
