Job Title: Account Manager
Job Location: Phoenix-USA-85040
Work Location Type: On-Site
Salary Range: $64,040.38 - 80,050.47
About us
At LSG Sky Chefs, we power the airline experience behind the scenes preparing and delivering millions of in‑flight meals every year across North and Latin America. As the world’s largest airline catering and hospitality provider, and proud recipient of Airline Caterer of the Year in North America (2023–2025), we’re known for precision, reliability, and the strength of our relationships.
We’re hiring an Account Manager who thrives on collaboration, accuracy, and follow‑through someone who enjoys being the day‑to‑day partner for airline customers and keeping operations aligned so flights depart on time, every time.
This role is relationship‑focused, operations‑connected, and not sales‑driven.
Why This Role Matters
As an Account Manager, you’ll be the primary point of contact for assigned airline partner(s), working closely with internal teams to ensure service expectations are met and details are handled correctly. You’ll play a key role in keeping communication clear, service consistent, and customers confident. In this role, you’ll ensure airline expectations are met through strong communication, attention to detail, and collaboration across departments. You’ll play an important part in menu coordination, service execution, and maintaining high standards of quality, safety, and on‑time performance.
Why You’ll Love Working Here
• Medical, Dental, and Vision coverage starting Day 1
• Employer‑paid life insurance and AD&D
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement to support growth
• Free meals and on‑site parking
• Career development within a global organization
What You’ll Do (Your Impact)
Customer & Account Support
• Build strong, positive relationships with assigned airline partners and act as their primary on‑site contact
• Ensure accurate billing, provisioning, and inventory levels in line with customer expectations
• Support on‑time departures by coordinating catering activities and responding quickly to service needs
• Track quality scores, customer feedback, and flight attendant comments to help drive improvement
• Coordinate airline audits and evaluations, share feedback with department leaders, and ensure timely responses
• Partner with Quality and Operations teams to maintain food safety, compliance, and airline standards
• Support menu presentations and special events alongside the Executive Chef
This role is hands‑on and highly collaborative you’ll be close to the operation and connected to the customer.
A Day in the Life
Every day brings something new, but a typical day may include:
• Reviewing service performance, quality results, and upcoming flight needs
• Checking in with airline partners to confirm expectations and address questions
• Walking the operation to stay aligned with production and quality teams
• Coordinating updates or last‑minute changes to avoid service disruptions
• Verifying inventory, equipment availability, and billing accuracy
• Following up on customer feedback to support continuous improvement
You’ll finish the day knowing flights went out on time—and relationships stayed strong.
What We’re Looking For in a Candidate
We’re seeking candidates who take pride in reliability and partnership:
• Bachelor’s degree or equivalent work experience
• 5+ years of experience in a customer‑facing, operations, or service environment
○ Aviation, food service, catering, hospitality, or logistics preferred
• Strong communication skills with a relationship‑first mindset
• High attention to detail and strong follow‑through
• Experience supporting product and labor cost awareness
• Comfort working in fast‑paced, time‑sensitive environments
• Proficiency with Microsoft Office and standard business tools
Experience in regulated or union environments is a plus, but not required.
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
