Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
The Service Technician Vet delivers post-sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products.
Essential Functions
Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision
Learn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipment
Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are met
Maintain strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time
Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followed
Maintain all required records including (including service orders, confirmations, inventory, expense reports, time sheet, and equipment related items) timely and accurately
Comply with Company and department policies and standards; performs other duties as assigned
Additional Responsibilities
Establish and maintain productive, mutually beneficial relationships with customers, vendors and colleagues
Inventory Management: Determine parts, supplies or tools needed to complete service requests; manages vehicle inventory through regular restocking and regular inventory audits
Personal/Vehicle Safety: Maintain a quality driving record; proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road
Ensures proper use and maintenance of all company provided assets, including but not limited to vehicle, phone, computer, parts, equipment, tools and uniforms
Minimum Requirements
High School Diploma or Equivalent
2 years of relevant work experience
Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience
Preferred Requirements
Skills and Abilities
Ability to thrive in an independent role with excellent organizational and problem-solving skills
Strong verbal and written communication skills; listens attentively and asks questions when necessary. Ability to use general terminology to explain technical aspects of using technology to a non-technical audience
Requires basic computer skills and ability to use smart phone/tabletc
Knowledge of Microsoft Outlook, Excel and Teams is helpful
Ability to respond to difficult situations and demanding people and delivers negative information in a way that enhances relationships
Required Licenses and Certifications
Preferred Licenses and Certifications
Physical and Cognitive Demands
Ascend/Descend (stairs/ladder) Frequently
Bend Frequently
Communicate/Hearing Frequently
Communicate/Talking Frequently
Driving Vehicle Frequently
Exerting Force - Pushing/Pulling 0-20 lbs Frequently
Learn New Tasks or Concepts Frequently
Maintain Focus Frequently
Move/Traverse Frequently
Operating Position - Specific Machinery Frequently
Repetitive Motions Frequently
Stationary Position (Seated) Frequently
Transport - Lifting/Carrying 0-10 lbs Frequently
Complete Tasks Independently Constantly
Feeling/Grasping/Handling Constantly
Hand/Eye Coordination Constantly
Remember Processes & Procedures Constantly
Vision Constantly
Balancing Occasionally
Complete Tasks in a Noisy Environment Occasionally
Exerting Force - Pushing/Pulling 21-40 lbs Occasionally
Exerting Force - Pushing/Pulling 41+ lbs Occasionally
Make Timely Decisions in the Context of a Workflow Occasionally
Reaching Occasionally
Stationary Position (Standing) Occasionally
Transport - Lifting/Carrying 11-20 lbs Occasionally
Transport - Lifting/Carrying 21-30 lbs Occasionally
Transport - Lifting/Carrying 31-50 lbs Occasionally
Transport- Lifting/Carrying 50+ lbs Occasionally
Complete Tasks with a Speed/Productivity Quota Rarely
Position Self - Crawling/Crouching Rarely
Position Self - Kneeling/Squatting Rarely
Working Environment
Environmental Conditions
Travel Requirements
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$27.79 - $36.12
EEO Statement
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
