Job Description:
Under close/general supervision by licensed personnel the Emergency Department Technician will perform a variety of functions in support and care of patients requiring urgent or emergency care in an urgent care or emergency medical setting. The Emergency Department Technician will work directly with and provide close observation of patients assigned to their care. Care assignment is delegated through registered nurses and/or providers. The Emergency Department Technician will maintain an orderly work environment at nursing station/exam areas; responds to patient care needs; transports patients; delivers specimens to lab; data entry for orders; answers phone, performs EKGs and directs calls to RN's on duty as required. The Emergency Department Technician is also responsible for direct patient interaction with patients experiencing behavioral, mental, substance abuse (high risk patients), and other conditions that effects or impairs a patient’s ability to behave in a sound and rational manner. Must possess knowledge of the principles, procedures, techniques, and trends in mental health crisis intervention and have considerable knowledge in human behavior. The Emergency Department Technician will provide therapeutic interaction, understand escalating behavior, and intervene to de-escalate behavior. The Emergency Department Technician will also provide 1:1 observation, ensuring patient and associate safety, of high risk patients, both in the ER and all other area of the hospital. The Emergency Department Technician reports directly to the Director Emergency Department.
1. Will be required to assist with lab draws as needed.
2. Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff. Receives, greets and directs patients, visitors and hospital personnel. Provides accurate responses in a friendly, timely and courteous manner.
3. Ability to access, manage and update patient medical records through Hospital Electronic Medical Record Information System. Maintains HIPAA rules, regulations and follows "Patients’ Rights Policy" at all times.
4. Appropriately directs phone calls to RN's, relays messages, maintains confidentiality in department at all times. Utilizes proper phone etiquette at all times.
5. Monitor behavior, recognize behavioral escalation, provide therapeutic de-escalation Coordinate and assist with care as directed.
6. Attend to physical needs of patients and family in collaboration with RN's and Physicians. Including assistance with personal hygiene tasks, such as bathing, toileting and caring for incontinence if necessary along with feeding and mobility.
7. Acquires and accurately documents vital signs. Completes assigned duties of data entry for orders and procedures.
8. Provides therapeutic patient interaction
9. Utilize Crisis Prevention Intervention when exposed to volatile patients to maintain personal safety while ensuring safety for the patient and other individuals on the unit.
10. Fosters good public relations for the hospital.
11. Demonstrates behaviors consistent with organizational mission and goals.
12. Follows all applicable hospital policies and procedures.
13. Follows policies and procedures for infection control and facility safety in accordance with regulatory guidelines.
14. Demonstrates knowledge of information management as appropriate.
15. Work cooperatively and productively at all times with physicians, Social workers, crisis response workers, nurses, other providers and staff, patients and families. Coordinates activity in department at direction of RN's and communicates well with all members of patient care team to meet patient needs.
16. Closely monitors patient and environment to provide safe area for both associates and patient. 17. Demonstrates proficiency and assist with other technical function such as: obtaining 12-lead EKGs Assist with wound care, insertion of Foley catheters, Assists with positioning patients, application of orthopedic splints and dressings
18. Assist nursing staff in responding to emergency situations. Assist with resuscitation / CPR and emergency airway procedures.
19. Monitor and document nutritional intake.
20. Assists in assessment and planning for high risk patient services.
21. Provide direct care and supportive counseling
22. Respond to all code grays when available
23. Participates in facility Quality Improvement/IOP Program
24. Demonstrates skills in verbal, nonverbal and written communication in a dignified and courteous manner.
25. Assists in transporting patient to rooms /procedures and maintains comfort and safety.
26. Demonstrates knowledge and competency of role when a patient is being transferred in to our facility or to another facility, either by ground or helicopter.
27. Stocks rooms and nurses station and prepares area to receive patients; photocopies as needed. 28. Inventories and requisitions supplies as needed.
29. Accurately charts patient information and data obtained.
30. Demonstrates knowledge on use of fax machines and copy machine.
31. Demonstrates knowledge of medical terminology.
32. Completes mandatory yearly education required.
33. Assists in unit record keeping and maintains organized and up to date file cabinets.
34. Attends unit meetings and reads hospital e-mail.
35. May be assigned to monitor patients on a continual basis.
The list below is also considered to be essential functions of your position and all associates within SCL Health are expected to meet the following in their day-to-day work:
1. Be available to work as scheduled and report to work on time
2. Be available to work overtime, if needed
3. Be willing to accept supervision and work well with others
4. Be respectful of all with whom you interact and follow the SCL Health Service Behaviors
5. Be well groomed and dressed appropriately for your role
6. Be in compliance with the drug and alcohol policies
7. Be sufficiently rested to perform your duties throughout the period assigned
8. Demonstrate a willingness to learn
9. Be able to communicate clearly, think, clearly and concentrate on assigned tasks.
Posting Specifics
Required:
High School Diploma or Genera Education Degree (GED)
Basic rhythm recognition competency within 6 months of hire
BLS required within 3 months of hire
One to three months related experience or training or equivalent combination of education and experience
Preferred:
Knowledge, Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Typing skills
- Knowledge of medical terminology
- Computer Charting
- Ability to communicate effectively and diplomatically within a multi-functional team
- Strong organizational skills and attention to detail
- Ability to successfully function in a fast paced, service oriented environment
Location:
St James Hospital
Work City:
Butte
Work State:
Montana
Scheduled Weekly Hours:
24
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$16.63 - $25.95
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
