Job Functions, Duties, Responsibilities and Position Qualifications:
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Location: 180 East Pulaski Road
Days: Monday to Friday, 2 Saturdays/month
Hours: 7:00am - 4:00pm, Saturday 7:20am-12:0pm
Full-time: Benefit Eligible
Hourly Rate: $17.50 - $18.50/hr
The Receptionist – Phlebotomy Laboratory serves as the first point of contact for patients, clients, and visitors entering the laboratory service area. This position is responsible for greeting patients, verifying demographic and insurance information, registering laboratory orders, scheduling appointments, answering phones, coordinating specimen flow, and providing clerical support to the phlebotomy and laboratory team. The Receptionist helps ensure a smooth, efficient, and patient-centered experience while maintaining compliance with privacy, safety, and laboratory protocols. Similar front-end duties commonly include patient identification, order entry, and database accuracy in lab workflows.
In this role, you will:
Greet and check in patients for laboratory and phlebotomy services
Verify patient identity using established protocols
Confirm physician orders, requisitions, and test requests
Enter patient demographics, insurance, and test information into the laboratory information system (LIS) or EMR
Schedule phlebotomy and specimen collection appointments
Answer incoming calls and assist patients, providers, and client offices with questions
Print specimen labels and prepare paperwork for phlebotomists
Receive, log, and route incoming specimens from courier or walk-in patients
Ensure all documentation is complete and accurate prior to specimen collection
Maintain front desk supplies, forms, and office materials
Coordinate communication between patients, phlebotomists, couriers, and laboratory staff
Assist with scanning, filing, faxing, and record retention
Maintain HIPAA confidentiality and patient privacy
Resolve patient concerns professionally and escalate issues when needed
Support wait-time management and patient flow during peak periods
All you need is:
High school diploma or GED required
Minimum 1–2 years of receptionist, medical office, or laboratory clerical experience preferred
Experience in a healthcare, outpatient lab, or phlebotomy setting strongly preferred
Knowledge of medical terminology preferred
Experience with EMR/LIS systems
Strong typing, phone, and data-entry skills
Excellent customer service and communication skills
Ability to multitask in a fast-paced environment
Strong attention to detail and accuracy
Bonus points if you’ve got:
Familiarity with specimen collection workflows
Understanding of insurance verification and prior authorizations
Experience handling high-volume patient traffic
Strong conflict resolution and de-escalation skills
Ability to work collaboratively with laboratory and patient service teams
We’ll give you:
Appreciation for your work
A feeling of satisfaction that you’ve helped people
Opportunity to grow in your profession
Free lab services for you and your eligible dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) that includes a generous company match
A sense of belonging – we are a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours:
40
Work Shift:
1st Shift (United States of America)
Job Category:
Laboratory Operations
Company:
Sunrise Medical Laboratories, Inc.
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
