PRIMARY JOB FUNCTIONThe primary purpose of the Linen Depot Manager position is to lead the utilization of linen in a depot facility. This includes supervising linen technicians responsible for the distribution and collection of linen, and ensuring customer needs are met through inventory analysis, quality control, and cost management. Manager will also operate company vehicles, and help make deliveries occasionally.
THE LINEN DEPOT MANAGER WILL BE RESPONSIBLE FOR DRIVING AND MEETING CUSTOMERS WHENS NECESSARY - CDL PREFERREDDUTIES AND RESPONSIBILITIES- In accordance with Crown Standard Operating Procedures (SOPs,) lead the day-to-day activities of the linen distribution department including:
- Onboarding, training, and coaching of employees;
- Ensuring staffing meets the needs of the customer;
- Seeking out opportunities to improve utilization of linen.
- Coordinating with plant, fleet, and service personnel to ensure high-quality products are served to the customer in an efficient manner.
- Act as the primary representative of Crown during customer interactions.
- Receive both positive and negative feedback regarding personnel, product quality, and service levels;
- Follow-up with customers with a resolution after a concern is documented;
- Propose new business opportunities to increase Crown's presence in the facility.
- Maintain accurate and appropriate inventory levels. Tools used for this function include:
- Internal inventory tracking software;
- Hand-counts of physical inventory levels;
- Routine audits of distribution points throughout the facility.
- Seek collaboration and/or assistance from senior managers at Crown when needed to resolve any issues.
- Must keep exceptional records regarding customer contacts, customer service issues, and details of resolution.
OTHER FUNCTIONS AND RESPONSIBILITIES- Any other duties as assigned or deemed necessary.
- Must be willing and able to work with both clean and soiled linen in accordance with Crown policies and procedures.
- Ensure that all paperwork is complete at day's end and turned in as necessary.
Give personalized service to clients through monitoring use and service needs.
- Work collaboratively with customers, always well-representing the company through exceptional, conscientious service.
- The customer is always right.
- Responsible for safe vehicle operation:
- Ensure that truck receives routine maintenance.
Ensure that truck is kept in an acceptable, respectable fashion. Advise supervisor if truck is not in good running order.
- Work with Sales/Service Reps to handle routine customer requests or issues, or communicate with appropriate individual to ensure that customer requests are consistently met in a timely manner:
- Communicate in a timely manner with internal resources
Properly document customer issues so that they can be appropriately handled.
Q UALIFICATIONS- 3+ years outside management experience
- Exceptional professional presence
- Exceptional problem-solving skills to resolve both customer and employee issues
- Proficiency in Microsoft Office products
- Comfortable in a team-based environment
- Bachelor's degree preferred
INTERPERSONAL SKILLSWe are looking for responsible, mature individuals possessing an up to date Department of Transportation physical, a clean MVR, stable work history and at least 2 years driving experience along with good Customer skills. Some heavy lifting is required, as well as bending, pushing, and pulling. Our drivers have full benefits after 60 days. Regular drivers license is sufficient.The incumbent must consistently display a positive company outlook and an energetic style. Effectively managing a diverse team is essential to the success of the position.
The manager must be comfortable working directly with upper management and/or ownership on development of relationships with the customer. Additionally, they must be comfortable working with all levels of the healthcare organization.
DECISION MAKING ACCOUNTABILITYThis position decision-making influence includes, but is not limited to:
- Employees' work schedules;
- Quantities and schedule of linen to be delivered to the customer.
REQUIRED LICENSES/CERTIFICATIONS- Must have a valid Driver's License.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The Depot Manager position is a "working manager" position. The incumbent can expect to:
- Walk 3-5 miles per day
- Load/unload linen from transportation devices by reaching, bending, and lifting;
- Push/pull linen transportation devices that weigh in excess of 500 pounds;
- Encounter, and be expected to safely handle, soiled healthcare textiles;
- Spend 30-90 minutes per day in an office focusing on data entry, documentation, and other administrative responsibilities;
