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Human Services Manager

American National Red Cross • Full-time • Mountain Home, ID, United States, ID, United States • 1d ago

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is currently seeking a Mobile SAF-IS Team Lead at Hill Air Force Base, Utah and surrounding area to support the Service to Armed Forces and International Services Division mission. This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. Relocation assistance is only available for current employees within a 50-mile radius within the division.

WHAT YOU NEED TO KNOW:

Supervise team to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Manage the daily operations and provide guidance, support and assistance to Red Cross offices in establishing, growing and maintaining programs and services. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. Provide guidance, support and assistance to Red Cross field personnel, and ensure programs and services are carried out consistently and in accordance with specified Red Cross policies and procedures within their assigned area. Responsible for management of a team which may include hiring, assigning work, coordinating, training, coaching, and evaluating performance of staff.

Relationship Management and Community Outreach: Serves as the “face” of the Red Cross at assigned location.

Builds strong relationships with military leadership, key organizations, and community leaders.
Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions
Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service.

Volunteer Management: Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community. Manages Volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. When volunteers are unavailable, the manager is responsible in delivering the mission specific services.

Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources.
Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services.
Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize and communicate with volunteers within the local footprint.

Service Delivery Management: Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area.

Provides supervision of volunteer Service Delivery staff.
Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training and morale items and support.
Ensures community outreach, to include command meetings and education briefings, presentations, or workshops
Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives.
Manages support services to military members and their families to include family follow-up information and referrals, and other related services.
Provides support for the emergency communications center with local information, as appropriate.
Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.
Provide assistance on projects and work assignments as needed. Monitor and report on the outcomes and results of programs and services to ensure organizational accountability and make recommendations for continuous improvement to ensure metrics are consistently met.

Financial and Reporting Management: Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met.

WHAT YOU NEED TO SUCCEED:

Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience.

Experience: A minimum of three years related experience in program management or related field is required.

Managerial Experience: 1 year of lead or supervisory experience.

Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted)

Skills and Abilities: Must be able to operate independently, with initiative, and manage an assigned area of responsibility, with general supervision. Strong computer skills are required. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Strong interpersonal skills and the ability to work with multiple priorities are essential. Familiarity with military culture, regulations and protocol is strongly desired. Ability to work on a team.

Travel: Travel is required.

Experience with American Red Cross programs and military experience is strongly desired.

Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

FOR MOBILE POSITIONS ONLY (Domestic and Overseas settings)

Some positions are designated as “Mobile” and subject to unique job requirements. SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon, and to do so are required to meet and maintain specific medical and other readiness requirements. Requirements unique to mobile positions include the following:

Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team.

Completes all trainings and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills.
Responds to emergency, surge, and disaster situations, as needed.

To maintain readiness, staff must:

Maintain all medical and security requirements

Engage in annual deployment familiarization program to include trainings and meetings
When activated to deploy, participate in additional trainings and meetings to prepare for deployment

Mobility Requirements:

U.S. citizenship is required. Must be able to obtain a secret security clearance and a no-fee U.S. passport.
Worldwide mobility is a condition of employment and an essential function of this position.
Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.
Must meet strict medical and physical requirements, including immunizations required by the U.S. military.
May be required to wear military uniforms, and live and work in harsh and stressful environment in conflict areas.
Periodically accompanies the military on deployments.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues.

Core Competencies

Adaptability: Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present.
Independent Problem Solving: Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and up with actionable solutions
Teamwork: Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission.
Servant Leader: Successful candidates must be leaders who out others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
•   Medical, Dental Vision plans
•   Health Spending Accounts & Flexible Spending Accounts
•   PTO: Starting at 15 days a year; based on type of job and tenure
•   Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
•   401K with up to 6% match
•   Paid Family Leave
•   Employee Assistance
•   Disability and Insurance: Short + Long Term
•   Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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