Clinical Program Manager (LCSW, PhD, PsyD, LMFT, LPC, MSN) - Behavioral Health

Hartford Hospital • Full-time • Pleasant Valley, CT, United States, CT, United States • 3d ago

Location Detail: HH Todd Bldg (10046)

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Institute of Living, one of the first mental health centers in the U.S., remains one of America’s leading not-for-profit centers for patient care, research and education in the fields of behavioral, psychiatric and addiction disorder. Through our dedicated, experienced and skilled clinicians, we provide patients and their families with the highest quality of personalized care. Programs are offered for children, adolescents and adults struggling with mental illness as well as offering services specializing in Anxiety, Eating Disorders, and Geriatric Services.

Job Summary

Responsible for clinical and administrative and staffing oversight and strategic planning operations and initiatives for each program and cost center under their direction. Is accountable for the delivery of efficient, quality service and care consistent with each program’s specific goals and objectives. Maintains ethical principles and professional standards of practice in adherence to the discipline’s professional code of ethics. May provide direct care as needed.

Job Responsibilities

Analyzes Program needs and develops meaningful goals and objectives that align with the organization’s strategic goals. Prioritizes, eliminates impediments, and resolves problems to ensure care, treatment and services are fluid, evidence based and client centered. Establishes performance measures/expectations, identifies and recommends improvement opportunities.
Proactively analyzes departmental processes and workflows to identify opportunities for improvement; develops and implements improvement initiatives.
Manages program’s established financial and staffing budgets. Uses resources to achieve the goals and objectives of the departments within established budgets by determining future needs, monitoring actual progress, and allocating resources to meet a changing environment. Supports program development and acquisition of grant related funding as needed.
Communicates effectively and develops collaborative working relationships with internal and external colleagues across departments/functions as well as in the community, considering the needs of the greater good.
Ensures programs of oversight meet standards set by governing bodies, including Dept of Mental Health & Addiction Services (DMHAS), Psychiatric Security Review Board (PSRB), Dept Children & Families (DCF), Dept Public Health (DPH), and Joint Commission.
Manages staff relations including performance management, staff satisfaction, conflict management, scheduling, recruitment, and colleague engagement.
Provides goals and expectations for staff and holds them accountable. Sets and measures results with respect to established objectives.
Aligns own and team’s work to support populations served and the business.
Distributes work and delegates to develop colleagues; monitors progress and creates a motivating and inclusive environment. Coaches, provides frequent feedback, and evaluates work performance.
Owns and deliver organizational change messages within team; proactively manage messages to bring all colleagues along meeting them where they are.
Leads the development of hospital and/or unit-based programming to meet the clinical and strategic needs of the patients and the milieu.
Leads focused initiatives on improved patient experience.
Ensures the cost-effective utilization of resources.
Maintains professional competence and knowledge. Demonstrates knowledge of care for required populations necessary to carry out safe and effective performance of duties.
Maintains accountability for compliance with all regulatory standards as well as compliance with all guidelines and regulations, including local, state, and federal laws, as well as Connecticut Department of Public Health.

Qualifications

Master's Degree in Social Work, or Counseling, or Marriage and Family Therapy or Related Human Service Field
2 years of management experience in a healthcare related setting
3 years of experience as a licensed clinician
LCSW, PhD, PsyD, LMFT, LPC or MSN
Valid Driver's License
Computer proficient
Ability to assess problems, determine solutions and make decisions within a timely manner
Utilize supervision and team approaches in the context of patient assessment and clinical interventions
Excellent communication skills, with the ability to establish relationships within and outside their entity
Demonstrates competencies, including knowledge and behaviors, to meet age specific patient needs.
Focused on personal, patient/client and unit/staff safety
Assumes responsibility for self-improvement by identifying, communicating and seeking resources or instruction/validation to meet own learning needs, and is self-directed in maintaining currency of validations, certifications, licensure and training.
Is cognizant of health-related social needs and cultural competence. Recognizes and addresses health disparities-inequalities and injustices directed toward clients, related to access to care and provision of health services.
Develops and maintains cultural competence with an understanding of the history, traditions, values, and family systems of client groups as relates to health care and decision-making. Displays sensitivity to and awareness of the diversity in cultural groups and integrates this knowledge into their practice.

We take great care of careers.

As a Hartford HealthCare entity, The Hartford Hospital Institute of Living provides eligible employees with an extensive benefits package and all the benefits of working in a thriving centrally located urban community:

Medical and dental benefits
401(k) plan with employer match
Generous paid time off with accrual starting on the date of hire
Additional voluntary benefits as well as employee discount programs
Located on the Institute of Living’s historic park-like grounds designed by Frederick Law Ohlmsted

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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