ARO Dealer Advisor – Dealer Management Systems (DMS) Specialist

Stellantis • Full-time • Headquarters & Technology Center - Auburn Hills, MI, United States • 15h ago

There are 2800+ dealers enrolled in ARO. The ARO Dealer Advisor –DMSSpecialist offers frontline support to Stellantis dealers enrolled in the Automatic Replenishment Order (ARO) program while owning specialized responsibilities tied to DMS (dealer management system) support. The ARO Dealer Advisor provides direct support to Stellantis dealers enrolled in Mopar's Automatic Replenishment Order (ARO) program. This role is responsible forassisting dealers with Best Stocking Level (BSL) approvals, understanding ARO order logic, improving Off-Shelf-Fill (OSF), and maintaining overall compliance with ARO system requirements. Advisors help optimize dealer inventory, troubleshoot ARO behaviors, and serve as the primary resource for ARO-related guidance.

Key Responsibilities:

Serve as a primary point of contact for dealership personnel regarding our Retail Inventory Management (RIM) applications.
Support dealers in understanding and optimizing automated parts replenishment processes based on sales demand and inventory parameters.
Monitor and troubleshoot daily data transmissions from dealership DMS (Dealer Management Systems) to corporate systems.
Review, interpret, and validate inbound and outbound data files, including sales, inventory, and order data.
Utilize SQL queries to investigate data issues and verify system accuracy.
Work within Unix environments to access, review, and troubleshoot dealer data files as needed.
Use MQ file transmission tools to ensure successful data flow between dealer systems and corporate servers.
Collaborate with IT, field personnel, and third-party DMS providers to resolve system or communication issues.
Identify trends or recurring issues and recommend process or system improvements.
Provide user education and guidance on system functionality and data best practices.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

Apply Here

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