The Director of Design and Implementation for Patient Access Hub Services is responsible for leading the strategy, development, and execution of end‑to‑end patient support program (PSP) and hub service solutions. This role partners closely with brand teams, cross‑functional stakeholders, operations, technology, and external vendors to ensure the seamless launch, optimization, and scaling of patient access services across the product lifecycle. The Director ensures service models are compliant, patient‑centric, operationally efficient, and aligned with evolving market access dynamics.
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
- Employee discounts & exclusive promotions
- Recognition programs, contests, and company-wide awards
- Exceptional, collaborative culture
- Best Places to Work in BioPharma (2022, 2023, & 2024)
- Certified Great Place to Work (2022, 2023, 2025)
What will you be doing?
- Lead the design of comprehensive patient access hub models, including benefits verification, prior authorization, financial assistance, onboarding, adherence programs, and digital engagement solutions
- Translate brand access strategies into operational workflows and service requirements
- Conduct needs assessments, gap analyses, and voice-of-customer insights to inform program design
- Develop business requirements, SOP frameworks, KPIs, and service specifications
- Lead end-to-end implementation and launch of patient support programs, ensuring alignment across scope, timelines, stakeholders, and readiness milestones
- Oversee cross-functional teams including IT, operations, analytics, compliance, quality, and external partners to ensure successful delivery
- Drive execution of UAT, training, documentation, and post-launch stabilization activities
- Lead RFP responses and proposal development, aligning solutions with client needs and Engage capabilities
- Partner with subject matter experts to validate requirements and strengthen solution design
- Manage proposal timelines, costing inputs, and cross-functional collaboration
- Participate in client-facing discussions to translate insights into actionable strategies
- Identify opportunities to streamline workflows and improve patient and HCP experience
- Partner with analytics teams to monitor program performance and implement data-driven optimizations
- Drive innovation through digital tools, automation, AI, and omnichannel engagement strategies
- Serve as a strategic advisor to brand, access, and market strategy teams
- Communicate program status, risks, and milestones to leadership
Facilitate workshops, design sessions, and governance meetings - Ensure programs meet regulatory and compliance standards (HIPAA, OIG, pharma compliance)
- Oversee vendor selection, contracting, SLA development, and performance management
Maintain audit readiness in partnership with compliance teams
What do you need for this position?
- Bachelor’s degree in business, healthcare, life sciences, or related field
- 8+ years of experience in patient support services, hub services, specialty pharmacy, or market access
- Proven experience designing and launching patient access or support programs
- Strong project management experience across complex, cross-functional initiatives
- Deep understanding of reimbursement processes, affordability programs, and patient journey mapping
- Experience within a pharmaceutical manufacturer, hub provider, or patient services agency preferred
- Familiarity with digital hub platforms, CRM tools, case management systems, and analytics dashboards preferred
- Strong strategic thinking and solution design capabilities
- Excellent communication and stakeholder management skills
- Operational rigor and process optimization mindset
- Ability to influence, lead change, and drive cross-functional alignment
- Strong patient-centric approach
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Inizio Engage, visit us at: https://inizio.health/
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
