Overview:
The Ambulatory Services Manager plans and directs the operational activities of the medical practices including staffing, practice growth and improvement, financial performance, workflow optimization, EMR efficiency, and customer service. Develops and leads adherence of organizational policies and procedures for all ambulatory practices. Accountable for operational and financial performance results of medical practices.
Responsibilities:
Coordinates operational activities on a daily basis, with
emphasis on meeting service standards. Plans, organizes
and oversees work schedules and assignments of support
staff to meet operational needs.
Facilitates patient flow through the practice and mediates any
patient concerns, with emphasis on patient experience.
Ensures the accuracy of patient-related activities such as
registration, managed care referrals, the collection, recording
and distribution of cash and check payments, medical
assisting vital signs and lab tests.
Implements processes and procedures to ensure efficient
processing of work including, but not limited to, time of
service, scheduling, referral management, pre-registration
and visit ticket entry. Works with the entire practice team
(nursing, medical assistants, administrative managers, &
other support personnel) to develop office orientation
procedures and protocols.
Implements relevant information systems such as managed
care, ensuring accuracy of data input and patient
appointments. Provides feedback regarding improvements
and changes to systems.
Identifies training needs in both business/office and patient
care activities and assists with training of support staff to
ensure staff proficiency. Coordinates regular skills
development sessions for support staff.
Supervises and directs support staff including employee
hiring, termination, corrective action and performance
reviews.
Assists in planning, monitoring and/or managing budget in
functional area of department.
Leads the development and documentation of guidelines
related to service delivery and or professional practice in
collaboration with relevant staff.
Qualifications:
Experience
5 to 7 years Working in an Ambulatory setting - required
3 years Leadership/Supervisory in Ambulatory setting - required
Education bachelor's degree Healthcare Administration or Business Administration - required
and/or
Associate's degree Nursing - required
Additional Duties Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and Drugfree Workplace
