Lead Product Manager - Observability

Marathon Petroleum • Full-time • Boerne, TX, United States, TX, United States • 1d ago

An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The Lead Product Manager is a strategic, outcomes-driven individual, responsible for the vision, strategy, delivery, maturity, and operational excellence of the Full Stack Observability (FSO) program and Unified Central Command (UCC) capabilities. This role enables enterprise reliability and operational performance by aligning observability, automation, and centralized operations to proactively detect, analyze, and resolve issues across applications, infrastructure, networks, and user experience. This role is also responsible for building and advancing our Unified Central Command team to provide centralized views across all operations, implementing our Incident Management and Command processes while also delivering our RCA and problem management procedures.

As the Lead Product Manager, this role owns the evolution of enterprise observability and command capabilities—ensuring they are scalable, integrated, and aligned with business risk, customer experience, and long-term technology strategy. This role balances day-to-day operational accountability with forward-looking strategy through clear governance, cross-functional alignment, and continuous improvement practices that drive measurable gains in reliability, response effectiveness, operational maturity and problem management strategies.

This role will be accountable for leading a managed service partner responsible for connecting operational observability signals to business outcomes, drive execution through strategy, and elevate IT operations from reactive support to proactive, intelligence-driven delivery.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities:

Develops customer and internal facing product development strategies, focused on Full Stack Observability and Unified Central Command, with superior user experience across multiple verticals, including vision, goals, and customer needs; accountable for complex/critical product and/or product lines, up to an entire portfolio of products focused around Observability and AIOPS maturity.
Has accountability for leading the development of product roadmaps, prioritizing feature releases, and aligning them with business objectives. Drives cross-functional collaboration to gather insights, prioritize initiatives, and plan releases effectively.
Collaborates closely with Application teams, stakeholders, operational support teams, and business leaders to proactively identify and address challenges that arise during product development, ensuring successful execution of the product strategy and outcomes.
Engages senior cross functional leaders and proactively addressing and resolving issues, fostering effective communication, and promoting alignment between business and operations teams.
Organizes stakeholder priorities and works with teams in order to align needs with resources ensuring cadence with customer value, business value, and strategic fit. Consults with leadership, and various teams to provide value-driven priority and strategic decision-making to meet KPIs.
Prioritizes the product backlog, processes and release plan for multiple features for a complex or higher profile product and plans the coordination of interdependencies with scrum teams and across lines of business.
Works with other teams, ensures team is aligned around similar goals and objectives / cross-team prioritization. Carries out ongoing analysis of product capability themes in order to support product direction.
Delivers product innovation, definition, deliverables planning (roadmap), and design of entirely new products to deliver against team and company goals.
Interprets and communicates product development builds on cross-departmental knowledge and puts the customer at the heart of all product changes.
Engages senior cross functional leaders and proactively addresses and resolves issues, fostering effective communication, and promoting alignment between business and operations teams, product, engineering, and customer support teams, as needed.

Education and Experience:

Bachelor's degree in Information Systems, related field or equivalent work experience required, MBA or equivalent preferred
Product Owner certification or Product Management certification required
Seven (7) or more years of relevant experience required
Experience with Observability and Monitoring: Dynatrace, SNOW, Grafana experience is highly preferred

Skills:

Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.
Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
Backlog Management - A prioritized list of work for the development team that is derived from the roadmap and its requirements. The most important items are shown at the top of the product backlog so the team knows what to deliver first.
Business Acumen - Applies knowledge of MPC’s business, industry and the marketplace to advance the organization’s goals. Makes decisions and recommendations clearly linked to MPC’s strategy.
Decision Making - Ability to know when and what decisions should be made and to make several decisions simultaneously in a fast-paced, rapidly changing environment.
Human-Centered Design - An approach to problem solving, commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.
Industry Product Knowledge – Industry product knowledge refers to a comprehensive understanding of the products and services within a particular industry. It encompasses familiarity with the features, functionalities, applications, and specifications of the products offered by companies operating in that industry. Industry product knowledge is crucial for professionals working in sales, marketing, customer service, product development, and various other roles within a company. It enables individuals to effectively communicate the value propositions of products, address customer inquiries, identify market trends, make informed business decisions, and contribute to the development and improvement of products and services within the industry. This knowledge often requires staying updated with the latest advancements, technologies, and market dynamics within the specific industry domain.
Market Trend Analysis – The ability to analyze data that exhibits an ongoing upward or downward pattern that is not due to seasonality or random noise. Able to analyze trends in detecting patterns that could lead to future quality problems, and in forecasting future demand periods.
Marketing - Knowledge of Marketing, the process of planning and executing conception, pricing, promotion and distribution of goods, ideas and services to create exchanges that satisfy individual and organizational goals. Understanding of marketing research, consumer marketing, customer marketing and product marketing.
Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end-users.
Product Lifecycle Management (PLM) - The handling of a good as it moves through the typical stages of its product life: development and introduction, growth, maturity/stability, and decline.
Product Strategies - The process of outlining a company's strategic vision for its product offerings by stating where the products are going, how they will get there and why they will succeed.
Storytelling – The process of communicating information, tailored to a specific audience, with a compelling narrative.
Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis

#TACorporate

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

San Antonio, Texas

Additional locations:

Findlay, Ohio

Job Requisition ID:

00021197

Location Address:

19100 Ridgewood Pkwy

Education:

Employee Group:

Full time

Employee Subgroup:

Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenshipor any other status protected by applicable federal, state, or local laws.If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation.Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.