Job Title: Ramp Operations Supervisor
Job Location: San Francisco-USA-94128
Work Location Type: On-Site
Salary Range: $80,000.00 - 85,000.00
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
Seeking an outgoing candidate who thrives in a fast paced production environment and enjoys managing a group of employees that are focused on delivering a quality product to our customers. Additionally, this candidate needs to monitor and engage employees in all safety & performance initiatives.
Shift - 4am to 1pm, with 2 consecutive days off - However, we are a 24/7 facility and schedule flexibility is required to meet operational needs
Main Accountabilities
Supervisor Responsibility
- Lead and supervise a team of drivers, assistants, and ramp loaders to ensure timely, accurate, and safe delivery of catering products to aircraft.
- Oversee a team of 40-60 Union/Non-Union employees on the airfield ramp
- Ensure on-time catering of all flights, Coordinating Guide On/Off aircrafts, and replenishment of missing items for multiple airline customers
- Plan, schedule, and coordinate daily transportation activities, assigning routes and tasks to optimize efficiency and meet flight schedules.
- Oversee compliance with all DOT, OSHA, FDA, USDA, and airport authority regulations; foster a strong culture of safety and accountability.
- Conduct pre-shift briefings and end-of-shift reviews to align teams, communicate updates, and address challenges.
- Monitor labor hours, fleet utilization, and equipment usage to control costs and meet productivity targets.
- Identify opportunities for process improvement and implement solutions to enhance operational performance and reduce delays or waste.
- Partner with cross-functional teams including culinary, warehouse, and customer service to ensure seamless handoffs and service delivery.
Leadership
- Guide, motivate and develop staff within the Human Resources policies
- Make the company's values and management principles live in the department(s)
- Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
- Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems
Knowledge, Skills and Experience
- Bachelor’s degree or equivalent knowledge
- 3+ years of experience in transportation, logistics, or ground operations, including team leadership experience.
- Strong working knowledge of DOT, OSHA, FDA, USDA, and aviation-related regulations.
- Must be able to obtain San Francisco airport ramp SIDA badge with Customs hologram and driving privileges
- Proven leadership and team development skills with a hands-on, solutions-oriented mindset.
- Ability to manage competing priorities and lead under pressure in a deadline-driven environment.
- Proficient in Microsoft Office and logistics or fleet management systems (e.g., TMS, dispatch software).
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
