At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
Our L.L.Bean Outlet in North Hampton, NH is now hiring for an Associate Store Manager in our Lafayette Crossing location.
Position Purpose: Assists the Outlet Store Manager in providing leadership and direction to Outlet store team to achieve store goals and corporate and division strategies. Provides a sales floor focus that drives sales by delivering world class service. Models and communicates core values and retail strategies to store staff. Establishes visual merchandising standards. Oversees product receiving, processing, replenishment & display.
Responsibilities:
Supervises Assigned Personnel
Makes employment decisions/recommendations.
Establishes performance objectives, assigns and directs work, monitors work and appraises performance.
Coaches and develops employees in job related skills through work assignment, direct training and regular feedback, both positive and negative.
Administers/recommends wages and salaries.
Resolves routine personnel problems following company policies and procedures.
Assists employees in identifying personal development needs and assessing available resources.
Communicates company policies and procedures.
Monitors and adjusts staffing levels to meet work requirements.
Prepares, maintains and updates personnel records.
Reduces work related injuries and illnesses and associated lost work time.
Facilitates on-boarding of new employees.
Models L.L.Bean’s values of diversity, equity, and inclusion in hiring practices.
Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team.
Works collaboratively and respectfully with team members and customers from different backgrounds and cultures.
Store Management
Assists the Store Manager in holding the store team and self accountable for executing corporate and divisional strategies and directives including merchandising, loss prevention, safety, operations and human resources, through consistent follow-up, feedback and clear communication of objectives.
Motivates and inspires store team to achieve and exceed goals through analyzing processes and problem solving.
Ensures all store performance management processes and policies are adhered to.
Assists in establishing store priorities to ensure maximum productivity and customer service goal are achieved daily.
Fosters positive and productive working relationships with VP/Unit Leader, District Manager, Home Office and all other areas of the company. Assists with projects and provides feedback as needed.
Provides Manager of the Day coverage.
Operations Leadership
Oversees Back-of-House operations, merchandising and product replenishment.
Establishes and implements Back-of-House standards.
Coordinates the scheduling of transport of product and supplies between store and the OFC/CRC.
Orders supplies and maintains equipment.
Partners with Facilities to coordinate store's maintenance needs.
Merchandising Leadership
Oversees Front-of-House operations, visual merchandising, floor sets and store presentation.
Establishes and implements Front-of-House standards.
Contributes to seasonal direction; works with visual team to design & deploy signage and holiday promotions displays.
Provides direct service and assistance to store customers.
Promotes and models GUIDE program.
Monitors product turnover; employs markdown strategies.
Planning
Accountable for scheduling staff, the largest single expense in store. Optimizes staffing levels so as to best meet business needs.
Monitors physical inventory.
Contributes to Peak planning and holiday/sale-of-the-day directives.
Contributes to budget planning & forecasting of payroll.
Safety
Performs additional related duties as requested.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Education Level: 2-Year Associates Degree
Years of Experience: 2+
Skills and Qualifications:
Strong store merchandising skills- apparel experience strongly preferred
Sound customer service skills
Working knowledge of retail store operations, policies & procedures
Has experience recruiting, implementing, and practicing diversity, equity and inclusion in their store environment.
Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers from diverse backgrounds.
Analytical focus & demonstrated problem-solving skills
Ability to multitask
Strong time management & prioritization skills
Planning and budgeting experience
Strong computer and systems knowledge (Word, Excel, PowerPoint, registers and back-of-house systems)
Ability to work a flexible schedule including nights, weekends and holidays
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
