Brinks Home™is a leader in the smart security industry,protectingoveronemillion people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strivefor the highest standards for our customerswhile fostering a positive work environment for our employees.We create aculturethatfosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless inourpursuit of security for life.
Position Overview:
We are currently seeking a determinedField Service Support Specialist IIwho embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
This role is critical in ensuring operational efficiency and supporting both our in-house technicians and third-party dealers. The ideal candidate will be proactive, solutions-focused, and capable of managing multiple priorities in a fast-paced environment.
KeyResponsibilities:
- Coordinate daily operational tasks including backlog health, job follow-ups, billing, invoicing, and customer service requests.
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Provide support and issueresolutionsfor Market Operations Managers.
- Manage escalations via phone and chat, ensuring timely and effective resolution.
- Monitor and assist the Backlog team to maintain workflow efficiency.
- Conduct in-depth research and follow-up for complex issues involving Brinks technicians and third-party dealers.
- Support the daily activities of the Field Operations team.
- Make outbound calls to business partners as needed.
- Accurately document account notes in MAS (Management Accounting System).
- Collaborate with Market Operations Managers to drive productivity and performance.
Requirements:
- Strong problem-solving and analytical skills.
- Self-motivated with a positive, energetic attitude.
- Consistent adherence to company standards, including attendance and performance metrics.
- Demonstrated commitment to quality and customer service.
- Excellent written and verbal communication skills.
- Proficiency in spreadsheet and word processing software (e.g., Microsoft Excel and Word).
Benefits:
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Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
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Medical, Dental, Vision, 401(k) withEmployerMatch, Paid Time Off & Paid Holidays,HSA/FSA,Life& AD&DInsurance,Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits,Employee Resource Groups,Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
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To learn more about our company culture andcareer opportunities, please visit ourLinkedInandCareer Page.
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#equalopportunityemployer #veteranfriendly
