Dental Call Center Representative

Sage Dental • Full-time • West Palm Beach, FL, United States, FL, United States • 1d ago

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.

Overview

The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus!

Position Details:

Full-Time Patient Service Support Coordinator (Call Center)
Sage Dental Support Center is located in Boca Raton, FL
2-week training program provided
Benefits such as Medical Insurance, 401(k), Vision, PTO, and more!
Growth opportunity
Competitive base pay

Responsibilities

Essential Duties and Responsibilities include the following but are not limited to:

Must be able to handle high volume inbound and/or outbound calls
Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
Utilize scripts and tools appropriately
Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
Diffuse difficult calls or seek assistance when necessary
Offer marketing promotions and educate the appropriate calls on our in-house discount program
Receive and promptly respond to real-time customer queries via webchat
Ability to document issues and resolutions
Provide exceptional customer service
Meet daily, weekly, and monthly department goals set forth by management
Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
Adhere to all company policies and procedures, and abide by HIPAA regulations

Qualifications

Ability to successfully relate to and communicate with team members and patients
Strong team player willing to take direction, initiate business activities and work with management staff and peers
Self-starter able to work with minimal supervision/direction and ability to multitask
Professional demeanor and presentation
Strong and effective written communication skills
Creative thinker using sound judgment in workload coordination and technical matters
Ability to organize work effectively and establish priorities
Candidates who are fluent in Spanish is a plus

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