OCM Coach
Req number:
R7173
Employment type:
Full time
Worksite flexibility:
Hybrid
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As the OCM Coach you will be responsible for developing and executing a change management strategy aligned with ERP implementation goals, conducting change impact assessments, and working with project leaders and stakeholders to align change management strategies with project goals and organizational structure.
Job Description
We are seeking an experienced and strategic OCM Coach for a hybrid opportunity in Dover, DE. The selected candidate will lead and support change initiatives that drive business transformation and enhance organizational effectiveness. As the OCM Coach you will be responsible for developing and executing a change management strategy aligned with ERP implementation goals, conducting change impact assessments, and working with project leaders and stakeholders to align change management strategies with project goals and organizational structure.
What You’ll Do
Develop and execute a change management strategy aligned with ERP implementation goals
Conduct change impact assessments and stakeholder analysis
Collaborate with project manager to integrate change management activities into project plan
Work with project leaders and stakeholders to align change management strategies with project goals and organizational culture
Identify and engage stakeholders across business units
Work closely with business team to have full understanding of their business operations
Design and deliver targeted communication plan to promote awareness and understanding of ERP changes
Ensure consistent messaging across all levels of the organizations
Manage expectations of stakeholders to ensure buy-in
Coach individuals and teams through the transition to new systems
Collaborate with training team to ensure programs are aligned with the needs of system users
Establish metrics to track change adoption, readiness, and resistance
Collect and analyze feedback to improve change strategies
Provide post-implementation support to ensure sustained adoption
What You’ll Need
Required:
3+ years of experience in organizational change management
Strong knowledge of change management methodologies (e.g., ADKAR)
Excellent communication, coaching, and facilitation skills
Experience with working with Microsoft applications and virtual meeting tools
Experience with financial, accounting, and reporting SaaS solutions and transformation projects
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
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Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
$110,000 - $120,000 per year
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
