Special Project Coordinator
Req number:
R6987
Employment type:
Full time
Worksite flexibility:
Onsite
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Special Projects Analyst ready to take us to the next level! If you have prior customer service background, are local to the Boca Raton area, and are looking for your next career move, apply now.
Job Description
We are looking for aSpecial Project Coordinatorto perform vehicle owner lookup tasks, ensure accurate customer information updates, and collaborate with various teams to maintain compliance with performance measures. This position is afull-time contractandonsite.
What You’ll Do
Exercise independent judgment while adhering to pre-defined guidelines
Address, respond to, and resolve registered owner of vehicle (ROV) lookup issues using theUnicenter Service Deskapplication
Perform ROV queries through theTLO skip tracingapplication
Use TLO to evaluate license plate history and determine necessary Vector updates to customer information
Review and audit daily reports from CCSS to resolve incomplete customer demographics
Collaborate with various departments, including Quality Assurance, Correspondence, Call Center staff, and SunPass Operations Management
Assist interoperability partners with account creation and registrant lookups
Create and update reports as requested by Supervisor/Management
Enter and update Vector with complete and accurate notes and vehicle information based on pre-established guidelines
Ensure compliance with established performance measures while performing job functions
Complete other duties or special projects as assigned
What You'll Need
Required:
3+ months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst
Strongattention to detailand ability to follow pre-defined guidelines
Ability to performskip tracingand evaluate customer information using TLO
Experience in reviewing and auditing reports for accuracy and completeness
Excellent collaboration skills to coordinate with multiple departments and personnel
Ability to create, update, and manage reports accurately
Effective communication skills and ability to update systems with detailed and accurate information
Ability to handle tasks independently and meet established performance measures
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
#LI-KW1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
$16.71 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
