Client Success Manager- Chargeback

Global Payment Holding Company • Full-time • Gastonia, NC, United States, NC, United States • 1d ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About ChargebackHelp
ChargebackHelp is a fast-growing leader in chargeback prevention and management, delivering
innovative, data-driven solutions that help merchants reduce risk, recover revenue, and build
resilient businesses. We specialize in supporting merchants in high-risk industries—where
effective chargeback management is critical to long-term success. As we continue to scale, we’re
looking for passionate team members who are eager to make a tangible impact, drive measurable
results, and help shape the future of dispute resolution.

Position Overview
We are seeking a proactive, customer-focused Relationship Manager to join our growing team. In
this role, you will serve as the primary point of contact for a portfolio of high-risk industry
merchants, building strong client relationships and providing strategic, data-driven guidance to
reduce chargebacks and improve performance. Your ability to understand each client’s unique
business environment and tailor solutions accordingly will be key to driving client satisfaction,
retention, and revenue growth.
This is a remote position with limited travel (10–15% domestically).

Key Responsibilities
• Serve as the trusted advisor and main point of contact for an assigned portfolio of high-risk
merchants.
• Understand clients’ business models and chargeback challenges to provide personalized
strategic guidance.
• Monitor client performance metrics and account health; identify trends, gaps, and
opportunities for optimization.
• Proactively communicate product updates, insights, and best practices to ensure maximum
client value and ROI.
• Collaborate cross-functionally with internal teams (Product, Operations, Technical Support)
to resolve issues and deliver outstanding service.
• Promote client retention by building strong, long-term relationships and exceeding
expectations.
• Identify opportunities to expand client usage of ChargebackHelp’s solutions and support
upsell initiatives.

Qualifications
• 3+ years of experience in client relationship management, account management, or
customer success—preferably within fintech, e-commerce, or other high-risk industries.
• Solid understanding of chargeback processes, fraud prevention, or risk management is
strongly preferred.
• Exceptional communication and interpersonal skills with the ability to manage executive-
level relationships.
• Strong analytical skills with the ability to interpret data and provide actionable
recommendations.
• Highly organized, self-motivated, and detail-oriented.
• Comfortable in a fast-paced, evolving environment and capable of managing multiple
priorities.
• Bachelor's degree or equivalent experience preferred.

Why Join ChargebackHelp?
• Meaningful Impact: Your contributions directly support the financial performance and risk
reduction efforts of merchants in complex industries.
• Collaborative Culture: Join a supportive, mission-driven team that values innovation,
communication, and results.
• Flexibility & Balance: We offer flexible work arrangements and prioritize a healthy work-
life balance.
• Growth Opportunities: Be part of a high-growth company where your voice matters and
your work drives real change in the industry.

Ready to Make a Difference?
Join us at ChargebackHelp and help empower merchants to take control of their chargeback
challenges and build sustainable, successful businesses. Apply today and be part of a team
reshaping the future of dispute management.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

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