Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
The Manager of Sales Development leads a high performing team of Outbound SDRs, driving pipeline creation through strong coaching, data-driven insights, and cross functional alignment. This role owns team development, forecasting, process improvement, and operation efficiency. You will collaborate closely with Sales, Marketing, and Operations to ensure consistent growth, clear strategy, and opportunities to establish seamless execution and continuous improvement across the funnel.
What Part Will You Play?
- Lead, coach, and develop a team of Sales Development Representatives through regular 1:1s, coaching sessions, and performance evaluations.
- Communicate clear goals, expectations, and success metrics to the team and ensure consistent execution.
- Leverage reporting to identify trends, performance gaps, and opportunities for improvement.
- Reactively communicate issues, blockers, or breakdowns in real time to providing clear context, solutions, and follow up steps.
- Participate in standing meetings with Sales, Marketing, and Revenue Operations to ensure alignment on goals, lead flow, messaging, and performance.
- Identify operational insufficiencies and implement scalable solutions to streamline SDR workflows.
- Deliver structured feedback and support personalized development plans for each team member.
- forecast sales revenue, pipeline contribution and performance outcomes using historical data and real time activity.
- Lead initiatives to support speed to lead, outreach quality, follow up precision, and lead management.
- Standardize best practices for prospecting, qualification, messaging, and sequencing.
- Conduct SDR interviews and evaluate talent.
- Monitor daily, weekly, and monthly SDR KPIs including conversion rates, activity, close rates, pipeline management, and speed to lead.
- Create a positive, motivating, and collaborative team environment focused on growth and results.
- Not an exhaustive list; other duties as assigned
What Success Looks Like
- A well coached, high performing SDR team consistently exceeding goals.
- Strong cross department alignment, transparent communication, and fast resolution of issues.
- Data driven forecasting that accurately reflects SDR contribution and productivity.
- Streamlined, scalable processes that improve quality, efficiency, and team impact.
- A culture rooted in accountability, growth, and teamwork.
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered.
- 2+ years experience in a supervisory position
Preferred Qualifications
- 3-5+ years of experience in Sales Development or Sales.
- Bachelor's Degree.
- Relevant Experience or Degree in: related field of study from an accredited university is preferred.
- Minimum of 2 years in leadership or management role.
- Track record of developing SDRs into high performing sales professionals or other revenue generating roles.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
