Case Manager (6561)

Lutheran Services Florida • Full-time • West Palm Beach, FL, United States, 33405, FL, United States • 1d ago

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Case Manager (Residential) who wants to make an impact in the lives of others.

Purpose and Impact:

This position will lead case management and other out of home care support activities for youth and their children (if applicable) served through the residential program. Responsible for assisting youth in foster care and young adults who exit foster care at age 18 in making the transition to independent living and self-sufficient adults. Serves as liaison with child welfare and other partner agencies to advocate for and ensure necessary services are provided to youth in the residential program.

Essential Functions

Maintain socially appropriate behavior of youth through sanctioned and designed de-escalation skills and disciplinary procedures; responds to youth crises and collaborate with crisis response or behavioral health teams as needed.
Support youth in developing transition and permanency plans, including preparation for adulthood, employment, and post-secondary education.
Conducts comprehensive assessments to identify youth strengths, needs, and goals.
Develops, maintains and implements resident/individualized service plans, visitation, medication and education logs as appropriate; promotes a trauma-informed, culturally responsive, and youth-centered approach in all interactions.
Participates in and documents Med management meetings and ensure proper parties are in attendance.
Maintain phone log for family calls and participate in supervised calls
Serve as a positive role model to youth at all times through appearance, attitude, and behavior.
Serve as a mentor for skill building and employability development.
Assist with coordination and transportation of youth to obtain documents necessary for employment, Keys to Independence, etc.
Logistically coordinate and schedule youth for transportation to and from court hearings, visitations, school and other appointments.
Transport youth to job sites for interviews, community service projects and/or any other requests as needed for youth well-being and self-sufficiency/independence.
Participate in all foster care/child welfare staffing’s including multi-disciplinary staffing’s involving youth.
Attend court as necessary to advocate for and advise judiciary of youth progress in the program.
Complete referrals as necessary for additional community services and supports for youth served through the program and document progress/provider input.
Send monthly status reports to referring agencies on the safety, well-being, and skill progression of all youth served through the program.
Document monthly meetings with residents regarding their needs and progress related to education, vocation, Keys to Independence and other life skills and share feedback and documentation with multidisciplinary team.
Serve as support for implementing and facilitating remedial education, tutoring and GED prep.
Assist with sign Up for GED, School, Keys to Independence, Daycare.
Implement the behavior management system and documentation as necessary.
Participate in supervision, staff meetings, and ongoing training opportunities

Physical Requirements:

Mobility: Must be able to move freely throughout the group home environment and between work sites as needed.
Lifting/Carrying: Ability to lift and carry up to 25 pounds occasionally (e.g., client belongings, files, small equipment).
Standing/Sitting: Prolonged periods of sitting at a desk and working on a computer; intermittent standing and walking throughout the facility and during community visits.
Driving: Must be able to drive and maintain a valid driver’s license for home visits, transporting clients, and attending off-site meetings or appointments.
Vision and Hearing: Sufficient visual acuity and hearing ability to assess client well-being, observe behaviors, read documentation, and communicate effectively in person and via phone or virtual platforms.
Communication: Able to speak clearly and effectively to interact with clients, families, staff, and external agencies.
Dexterity: Sufficient manual dexterity to operate office equipment, write reports, and manage documentation tasks.
Cognitive and Emotional Capacity: Must be able to handle high-stress situations, manage multiple priorities, and respond to behavioral or emotional challenges from residents in a calm and supportive manner.
Environmental Tolerance: Ability to work in a group home setting, which may include exposure to household cleaning products, bodily fluids, and emotionally charged situations.

Education: 

Must have a Bachelor’s degree in human services. Current or recent child welfare certification preferred.

Experience: 

Two years’ experience working with at-risk or delinquent youth.

Skills: 

Requires a good understanding of group dynamics, group leadership and crisis intervention. Group management, observation, and documentation procedures. Prefer strong understanding of juvenile delinquent rehabilitation methods within a residential program. Will be required to comply with training as identified by contract. Requires strong communication skills, both written and verbal.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

Reports to Designated Supervisor.
Team player with co-workers, stakeholders, and administrators
Ensures qualitative care for clients in a safe, secure environment.
Adherence to license and quality assurance standards of local, state, and federal agencies
Effective behavior management and supervision of youth during activities
Serves as role model leader regarding behavioral management tools and techniques
Adherence to all agency policies and procedures

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision
Telehealth (24/7 online access to Doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
- Note: Head Start employees paid time off and holiday schedule may differ
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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