Please note, this position is located at Steamboat Resort in Steamboat Springs, CO.
Seasonal
Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.
BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?
- Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
- Discounted skiing and riding for friends and family of eligible employees*
- Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
- Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
- 401(k) plan with generous company match
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to 6 weeks for eligible employees*
- Free regional bus pass
*Click HERE for more information on our employee benefits!
For information on Steamboat Ski & Resort Corporation's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
POSITION SUMMARY This position is ideal for a detail oriented individual, capable of multi-tasking with strong computer skills. It's a great opportunity to work for our ski resort and share the Steamboat Dream. As the Fulfillment Coordinator, you will be fulfilling products sold in our reservations department including lift and ski school tickets, packaging and mailing to our guests. This position requires you to be able to adjust to change quickly, be a strong team player and open-minded.
A pdf or word document of your resume is required with online application.
ESSENTIAL DUTIES- Modify guest reservations; add products, make changes, and cancel products in existing reservations
- Fulfill products and services booked by Steamboat Central Reservations, including, but not limited to: lift tickets, rental equipment, ski school reservations, other promotional products
- Handle basic accounting functions, such as payments to reservations/products and batching
- Audit and modify lift ticket orders in Inntopia or RTP. Produce and analyze reports for printing lift tickets, adjust any discrepancies, and identify attempts at credit card fraud
- Track, reconcile and report total number of promotional product giveaways
- Ensure resolve on all reservation changes and comments coming through the Shared email inbox from Sales Agents and Sales Supervisors and monitor the Error Resolution Email box.
- Monitor EZWaiver site, sell all needed waivers through EZWaiver RTP for all guests with signed waivers then print & mail coaster and/or lesson tickets when needed.
- Answer fulfillment questions regarding ticketing, confirmations and reservations from clients, sales agents, vendors and supervisors.
- Handle order processing for all Wholesale, International, and 3rd party lodging tickets which includes making changes, billing/invoicing, and fulfillment of all products.
- Create and deliver all complimentary orders at executive's request.
- Assist as needed with merchant pass program billing and voucher creation.
- Perform daily, weekly, and annual revenue reporting
- Managing collection of all items on the RTP Aging Report
- National and Direct Group bulk fulfillment and billing
- Handle all aspects of mail, shipping and receiving for Steamboat Central Reservations
- Quality control representative for reservations, products, packages, guest information
- Facilitate product interfacing between multiple software systems to ensure accurate product fulfillment
- Responsible for providing Service Excellence to guests, coworkers and all other departments at Steamboat Ski & Resort Corporation
- Compliance with all company policies and procedures as well as any regulatory requirements
- Other duties as assigned
REQUIRED QUALIFICATIONS- Computer experience (including Outlook, Word, and Excel programs) preferred
- Detail oriented and strong organizational skills required
- At least one year of guest service experience required
- Working knowledge of Inntopia and RTP reservation systems preferred
- Must be detail-oriented, highly organized and possess strong time management/customer service skills
- Knowledge of basic accounting principles required
- Multi-task between multiple computer systems.
- Communicate procedures, concepts, and ideas in a professional manner
- 2 years of previous work history/education required
- Communicate clearly in English, both verbal / non-verbal, and written
- Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company's Service Excellence standards
EDUCATION REQUIREMENTS- High school diploma or GED preferred
The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits.
Steamboat Resort hourly pay range: $18.50 - $20.00 per hourPHYSICAL REQUIREMENTS - Must be minimum 18 years of age
- Must sit and operate a computer for extended periods of time in a fast-paced and often hectic or noisy environment; must adapt to working with interruptions in work process
- Lift approximately 30 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.
WORKING CONDITIONSIndoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.
Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.
This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.
Employment with Steamboat Ski and Resort Corporation or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.
This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.
Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.
