Job Title: Flight Coordinator
Job Location: Miami-USA-33142
Work Location Type: On-Site
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The Airline Coordinator is responsible for performance of daily quality checks for key international flights, both in-house and on the field.
Main Accountabilities
(Responsible for all aspects of catering flights to include:)
• Maintain effective communication and coordination with and between LSG Sky Chefs’ management and Customer Service personnel and airline ramp and operations personnel
• Assign and dispatch drivers. Reassign as necessary
• Stay informed of flight activity, schedule and gate changes and act accordingly
• Ensure timely and safe catering of all flights
• Troubleshoot and resolve issues and elevate to managements as needed
• Keeps management informed of area activities and of any significant problems
• Assumes other related duties as required or assigned
• Daily use of various quality forms for AA, and report daily feedback of all AA flight checks discoveries
• Ensure compliance with customer specifications, quality standards, FDA, HACCP, SOP and other regulations
• Ensure on-time delivery and accurate production and/or catering of all flights
• Monitor and assist in ensuring compliance with HACCP and ramp safety SOP
• Perform other duties as assigned
• Must be able to work a 24/7 work schedule in order to ensure customer requirements and needs
Knowledge, Skills and Experience
• Must be able to read, write, and speak English
• Strong analytical, verbal, written, interpersonal and organizational skills
• Must be able to interpret and comprehend Menu and Flight Galley Specifications
• Must possess interpersonal communication and customer service and high level of professionalism
• Must be able to apply safety standards and guidelines: follow all Ramp Safety, AOA Safety & Security Rules and Regulations
• Must be able to work in extreme heat and/or cold environment
• Must be able to walk/stoop/bend/stand for entire work shift
• Must have good organizational skills and adaptable to frequent changes
• Must be able to use fingers & hands to handle equipment
• Must be flexible to work in a 24/7 environment (including nights, weekends, holidays subject to change)
• High School Diploma or equivalent
• Must have valid driver’s license with safe driving record; CDL a plus
• Must successfully complete on-the-job driver training program and obtain a SIDA and Customs Seal
• Must be in current position for 60 days. Good attendance record
• Must have ability to work under pressure while maintaining composure
• Must be a team player, with the ability to work a flexible schedule
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
