Summary: The Operations Supervisor manages daily warehouse operations for the Non-Slab division, leading and assigning work to ensure accurate and timely pick-pack orders, material putaways, daytime replenishments, and outbound shipments.
Work Hours: Monday to Friday from 06:30 AM to 05:30 PM, 2 Saturday(s) a month from 07:00 AM to 12:00 PM
Seniority Level: Mid-Senior Level
Employment Type: Full-time
Compensation: This hourly, non-exempt position pays from $25 to $28 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $72,000 and $91,000 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
- Ensure proper staffing of all shift functions to handle varied work volume for 15–30 employees in a 700,000 square foot facility.
- Maintain and manage facility quality processes and operating standards
- Ensure on-time shipping performance by collaborating with direct reports to meet receipt and shipment quality and accuracy standards
- Supervise realignment activities to optimize staffing levels
- Manage operational efficiency and support continuous improvement initiatives
- Provide direct supervision to shift leads and frontline associates; hold them accountable for team performance
- Deliver leadership, training, troubleshooting, issue mitigation, and guidance to team members
- Promote leadership development and professional growth within the team
- Oversee facility and equipment maintenance, upkeep, and supplies
- Maintain a safe work environment and ensure safety compliance
- Communicate critical information effectively to internal and external customers
- Conduct regular warehouse audits to ensure compliance with procedures
- Perform additional duties as required or requested
Additionally the candidate must meet the following Education and/or Experience requirements:
- High School Diploma required
- College degree is a plus
- Three (3) to five (5) years of supervisory experience
- Experience operating sit-down and stand-up forklifts is a plus
- Proficient in using tablets (iPad), WMS, and internal portals
- Intermediate Microsoft Excel skills
- Strong leadership skills with the ability to coach, mentor, analyze data, and develop effective solutions
- Excellent oral and written communication skills in English at all organizational levels
- Provide excellent customer service to internal and external customers
- Good organizational skills across all operational areas
This role has the following physical demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
- The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70lbs. Specific vision abilities required by this job include close vision.
- This is a safety-sensitive position.
Benefits: MSI offers a comprehensive benefits package that includes:
- Referral, Holiday, and Annual Bonuses
- Annual pay increases
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Company-paid Short Term and Long Term disability
- Company-paid Life Insurance
- Tuition Reimbursement
- Traditional and Roth 401(k) plans with company matching contributions
- Charitable donation matching programs
- Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests
About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.
Over the years, MSI has been the recipient of many prestigious awards including:
- Top 5 fastest growing companies - OC Business Journal
- Supplier Diversity Award - Home Depot
- #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
- Top Workplaces Award winner multiple times - Top Workplaces
- MSI Founder named the Entrepreneur of the Year - Ernst and Young
MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.
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