The SSD ACES team is seeking a Vendor Returns Coordinator to support Removal Operations. This position is responsible for collaborating with our operational stakeholders across North America to improve Removals processes. In addition to collaborating with Fulfillment Center (FC) operations, the coordinator must build an effective working relationship with members of the World Wide Returns, ReCommerce, and Sustainability (WWR&RS), Retail and Fulfillment by Amazon (FBA) teams to develop and implement initiatives focused on new channel development and improved customer experience, while maintaining operational efficiencies. The coordinator must be well versed in the removals space, be able to communicate in a way that motivates others to take action, have experience in managing projects as well as the ability to demonstrate an attention to detail and have the ability to effectively manage, often competing, priorities.
Key job responsibilities
- React quickly and productively, serving as a resource for specific problems and undertaking the steps to resolve.
- Analyze data to troubleshoot and identify improvements to current processes.
- Build relationships and identify with stakeholders across the organization.
- Develop network training materials and process documentation.
- Uphold and maintain Removals configurations in accordance to standards.
- Support on-site FC level testing and deployment of new tools.
A day in the life
Partnering across the SSD ACES, NACF Quality, and SSD Field team to acknowledge, investigate, and resolve site escalations across the SSD Removals program. Escalations will include deep dive into shipments, site configurations, and missing packages with the goal of identifying root causes and building long-term resolutions.
BASIC QUALIFICATIONS
- High School diploma or equivalent
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- - 2+ years' experience in Amazon Removals space
PREFERRED QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- - Experience communicating to senior management and customers verbally and in writing
- - Knowledge of Removals tools such as REV, Pack-n-Hold, PackApp Removals, SPT, FROST, Pack & Palletize and Auto Scheduler
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $102,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
