The Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updates to the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent will be expected to assist with the development of queries and build reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will document and provide suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They will provide basic support for training users on the applications and setting up user access. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for the enterprise-wide applications.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration
Organize and provide data for internal department planning and activities
Perform basic configuration, setup, and updating of applications
Assist in loading data into established tables, fields, and system databases
Research and propose approaches to define governance standards and processes for data input, structures, and storage mechanisms
Build reports that facilitate business management and staff decisions
Set up user access and assist in training users on the applications
Provide suggestions for changes in applications development, maintenance, and system standards
Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications

Education

Required

Bachelor's degree in Computer Science or Information Technology, or in lieu of a degree, at least 3 years of experience in enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support)

Preferred

Certifications in ITIL, Microsoft, and/or Oracle

Knowledge and Experience

Required

2-4 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
Knowledge of enterprise-wide applications and software platforms
Experience with software-as-a-service (SaaS) and enterprise-wide systems
Experience in configuring and setting up various enterprise-wide applications
Familiarity with applying security designs and principles to technology-based business solutions
Experience in database management and maintenance
Ability to develop custom queries using query and reporting tools
Knowledge of data management best practices and quality control processes
Strong analytical and problem-solving skills
Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors

Preferred

Experience in Oracle ERP or Oracle SaaS project implementation, testing, and deployment.
Experience assisting with Project Cutover tasks and supporting SIT/UAT milestones.
Experience working with Printers and Handheld devices (setup and connectivity)

Technical Skills

System Configuration
Software Development Lifecyle (SDLC) Methodology
Cloud Technologies & Platforms
Data Analysis
Data Modeling
Data Warehousing & ETL Processes
Reporting Tools
Systems Security & Access Control

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa.

This position is eligible to work in the office three days a week and has the option to work remotely two days a week.

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