Job Description Summary
As a GE90 HPT module team member in the Fleet / Product Support Engineering (PSE) role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within
functional area(s) of expertise, be involved in long-term planning, and contribute to the overall business strategy. You will demonstrate accountability for functional, business, and broad company objectives with a strong execution focus. This role contributes directly to the division goals and objectives.
Job Description
Roles and Responsibilities
- Work within a module team (global PSE, repair, design) to work collaboratively and produce results for our customers.
- Manage competing priorities (Aircraft-on-Ground inquiries, Salesforce inquiries, monthly customer updates, repair development, etc.) and remove obstacles to meet customer needs.
- Build mutually beneficial and lasting customer relationships through the Working Together Team (WTT) monthly teleconferences and the annual face-to-face sessions.
- Participate in field event investigations to analyze data and assist in the return-to-service activities and/or root cause.
- Collaborate with the module leaders to analyze shop/field data and identify trends.
- Become the focal point to provide guidance with airline line maintenance inquiries.
- Analyze fleet data to look for leading indicators.
- Author GE90 service bulletins and update the engine/airframe maintenance manuals to have clear instructions and consistency across the models.
- Interpret internal and external business challenges and recommend best practices to improve products, processes, or services. Stay informed of industry trends that may impact work.
- Use a high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
- Have the ability to assess quality of information given and ask pertinent questions to stakeholders.
- Ability to offer new solutions to problems outside of set parameters and ability to construct and provide recommendations.
- Use multiple internal and external sources outside of own function to help arrive at a decision.
Required Qualifications
- Bachelor of Science in Engineering, Physics, Mathematics, from an accredited university or college.
- A minimum of 3 years' experience in an Aviation related engineering position.
- Must be able to work onsite in Cincinnati, OH (Hybrid work model: work from home Mondays and Fridays. Onsite Tuesday, Wednesday and Thursday)
- Ability to be on-call for customer support nights and weekends as needed
Desired Characteristics
- PSE, Design or repair engineering familiarization.
- Experience in developing and delivering customer centric solutions.
- Passionate, can-do, hands-on approach.
- Flexibility to work across different / new areas.
- Ability to guide and influence others.
- Operational experience working in and managing complex, distributed teams.
- Proven ability to work globally in a collaborative manner with commercial partners to execute programs.
- In-depth understanding of engineering technology and tools.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs / projects.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- Fluency in English.
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
