Strategic Leadership & Operational Excellence
? Lead the execution of operating strategies that support client objectives, student satisfaction, organizational growth, and contract commitments.
? Oversee daily performance across multiple dining venues, ensuring consistency in service, food quality, safety, cleanliness, and operational efficiency.
? Establish and monitor key performance indicators related to financial results, guest satisfaction, labor, safety, quality, and productivity.
? Drive continuous improvement initiatives that strengthen service delivery, simplify processes, and improve the campus dining experience.
? Champion innovation in dining services, technology integration, sustainability, and customer engagement.
Client & Campus Partnership Management
? Build trusted relationships with university leadership and partners across student affairs, housing, athletics, faculty, and student organizations.
? Serve as a strategic advisor on dining operations, program enhancements, emerging student needs, and long-range priorities.
? Participate in client meetings, campus committees, and strategic planning discussions.
? Address operational concerns proactively and implement sustainable solutions that strengthen client confidence and partnership success.
Financial Stewardship
? Lead budgeting, forecasting, financial reporting, and cost-control activities across the dining program.
? Analyze financial and operational performance to identify opportunities to improve revenue, profitability, productivity, and resource allocation.
? Monitor labor, food, inventory, and supply costs while maintaining quality and service expectations.
? Support contract retention, program expansion, and business development initiatives.
Team Leadership & Talent Development
? Lead, coach, and develop operational leaders, managers, and frontline teams.
? Create a culture of accountability, engagement, collaboration, recognition, and service excellence.
? Drive talent acquisition, workforce planning, succession planning, leadership development, and retention strategies.
? Ensure consistent performance management, coaching, development planning, and communication routines.
? Promote an inclusive workplace where employees are respected, supported, and equipped to succeed.
Student Experience & Hospitality Innovation
? Champion a student-centered culture grounded in hospitality, wellness, accessibility, belonging, and community.
? Partner with culinary, nutrition, marketing, and campus teams to create relevant dining experiences that reflect evolving student preferences.
? Use student feedback, dining trends, participation data, and performance insights to improve programs and services.
? Advance sustainability, health and wellbeing, community engagement, and campus culture initiatives.
Compliance, Safety & Risk Management
? Ensure compliance with organizational standards, university requirements, contractual obligations, and applicable local, state, and federal regulations.
? Maintain high standards for food safety, sanitation, workplace safety, emergency readiness, and risk management.
? Lead preparation for audits and inspections and ensure timely corrective actions.
?Reinforce consistent application of policies, procedures, training, and documentation requirements.
