RN Clinical Liaison

Heartland Hospice • Full-time • US-IN-Indianapolis, IN, United States • 3d ago

Overview:

Connect Care. Guide Families. Make Every Day Count.

We are seeking an experienced and compassionate Hospice Clinical Liaison to join our team. In this role, you will ensure that intake and referral processes are completed efficiently and effectively to meet the needs of patients, families, referral sources, and the organization. You will play a vital part in building strong professional relationships, coordinating admissions, and supporting community awareness of hospice services.

Essential Responsibilities

Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled nursing facilities, and other healthcare professionals
Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families
Educate patients and families on what hospice care includes, how it works, and why it matters—providing clarity, reassurance, and compassion
Complete necessary documentation and coordinate the intake and admission process, ensuring all legal, clinical, and payer requirements are met
Serve as a liaison between referral sources and our hospice care team—ensuring seamless handoffs, clear communication, and rapid response to needs
Make daily visits to hospitals and facilities, maintaining visibility and accessibility with discharge planners, case managers, and physicians
Build and maintain strong relationships with referral partners and identify new outreach opportunities to increase awareness of hospice services

About You:

Education

Licensed Nurse with three to five years of hospice experience required.
BSN with five or more years of hospice experience preferred.

Experience

Minimum of three years of hospice experience required.
Prior experience as a discharge planner, case manager, or educator preferred.

Licenses and Certifications

Current RN license to practice nursing in the state of employment.
CPR certification.
Valid driver’s license and automobile insurance.

Skills and Knowledge

Strong knowledge of hospice care and the unique needs of patients and families.
Familiarity with community resources and referral networks.
Excellent patient assessment and documentation skills.
Ability to supervise staff, coordinate services, and manage programs effectively.
Strong communication and interpersonal skills with sensitivity to diverse backgrounds.

Personal Qualities

Compassion and sensitivity to the needs of terminally ill patients and their families.
Flexibility to manage a variety of tasks and shifting priorities.
Professional maturity, collaboration, and tact in working with interdisciplinary teams.
Ability to influence and educate referral sources, patients, and families.
Demonstrated commitment to patient advocacy and quality care.

We Offer:

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund

Additional Full-Time Benefits:

Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply Today – Your work can help transform how care is delivered.

Legalese:

This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace

Location: Heartland Hospice Our Company:

At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
Home health care: Heartland Home Health
Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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