Your Opportunity:
General Manager
TitleMax
Scottsdale, AZ
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It’s a high-performance, customer-focused environment designed to inspire growth and innovation.
While you’re pouring into your team’s development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.
What We Offer:
Compensation
This position has an hourly pay rate of $24.00/hrand is eligible for performance bonuses.
Thecompensation listedrepresentsthe base pay for this position, which is just one of the many elements of our Total Compensation package.
Benefits & Perks*
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
- Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
- Performance-based career advancement.
- Educationalreimbursementprogram.
- Multiple coverage choices for medical insurance, allincludetelemedicine and medical spending account options (HSA/FSA).
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, criticalillness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid time offthat grows with you, starting with12 daysin your first year.
- A relaxed, business casual dress code that includes jeans and sneakers!
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governingplandocuments which should be consulted foradditionaldetails and eligibility requirements.
What We’re Looking For – Qualifications and Skills:
- A high school diploma or equivalent.
- Minimumtwoyears’ experiencewithproven success in a supervisory or leadership role in retail, finance, service, or related industries.
- Excellent verbal and written communication skills.
- Proficiencyin usingphones, Point of Sale, Microsoft Office, and other systems.
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
- Must be at least 18 years of age (19 in Alabama).
- Background checkrequired. All background checks are conducted, and their results are considered,in accordance withapplicable law.
- The abilityto meet the physical demands of this position, whichfrequentlyincludesremainingin a stationary position, including standing up to 90% of the time;movingand transportingup to 25 pounds;movinginside and outside of the store;and operatingmechanical controls, such as a keyboard.
Nice to Haves– PreferredQualifications and Skills
- Associates degree or higher.
- Experience incheckcashing, document verification, moneyorder processing.
- Bilingual(English/Spanish)is a plus and may berequiredfor certain locations.
What You’ll Do - Essential Duties and Responsibilities:
- Manage overall store performance by meeting or exceeding Company performance standards.
- Coach, lead, and develop allteam memberstobuildnew business and increase store growth bydemonstratingknowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
- Lead the charge for allteam memberstoidentifylocal marketing strategies, use business-to-business partnership opportunities, obtain referrals, host andparticipatein community and in-store events to steer growth and build revenue.
- Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
- Enforce adherence to quality standards, procedures, and local and state laws and regulations.
- Participate in audits and compliance reviews as directed by the corporate office or District Manager.
- Supervise andmaintainoffice security including cash management and loss prevention by verifying and documenting cash overages/shortages,vault, inventory, deposits, and expenses.
- Conduct proper opening and closing procedures and trainnew staffin keyholder duties.
- Participate in theselection, review, hiring, and retention of new employees.
- Develop work schedulesin accordance withbudget, workloads, and store needs. Ensure the store is staffed foroptimalperformance.
- Handle complex customer situations that arise with integrity and professionalism.
- Monitor andmaintaininternal and external store appearance and address basic facilityneeds, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
- Perform duties outside of the office, when applicable, includingon sitevehicle appraisals, store errands, and external marketing.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Conductadditionaltasks as directed by leadership.
- Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum,40 hoursperweek.*
**Store hours, schedules, and/or the minimum number of hoursrequiredfor this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiteraboutthe most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer forfour consecutive yearsand have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we havebeen named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide ourcustomers, Team Members, andcommunities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Thinkyou’llthrive here? Learn more athttps://www.ccffamilyofbrands.com/explore-careers
The informationcontainedhereinis not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilitiesrequiredto do the job. The Company may, at its discretion, revise the job description at any time, andadditionalfunctions and requirements may be assigned by supervisors asdeemedappropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standardsrequiredto successfully perform the position.
Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools toassistin its recruitment and hiring process.Read the AI Use Consent and Acknowledgement for more information.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is anequal-opportunityemployer.
