-May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.
Job Summary:
Under supervision of a Licensed Behavioral Health Case Manger (Licensed Clinical Social Worker), provides integrated and coordinated case management services for the complex, high-risk and high-utilizer populations in variable psychiatry, mental health, and addiction medicine settings. Responsible for managing facets of care and utilization for identified complex psychiatric, mental health, and addiction medicine patients. Under supervision, may collaborate with treating primary care providers and with psychiatric and allied health professional team members to plan and support each individual patients treatment program.
Essential Responsibilities:
- Engages with high-risk, high-utilizing behavioral health patient populations.
- Engages with patient for goal-setting and planning following department specific referral.
- Reviews plan of care and addresses barriers to treatment within the context of goal-setting.
- Routinely assesses for psychosocial gaps.
- Advocates for clinically appropriate care for patients and escalates concerns as appropriate.
- Coordinates, provides and/or facilitates informational classes, education and/or training in areas such as psychosocial education.
- Works and communicates with multi-disciplinary team to manage care.
- Forms completion and management.
- Utilization of clinical and electronic tools within the Electronic Medical Record.
- Monitors clinical status and support resources skills during the intervention period.
- Tracks referrals and outcomes for ongoing quality management.
- Facilitates collaboration between Primary Care, Behavioral Health Care Services, and other Health Care Providers.
- Connects patients to internal or external resources; facilitates this process and may provide follow-up services as appropriate.
- Consults with families and other care givers.
- Provides service information, educational materials, and resource information.
- Facilitates scheduling of multi-disciplinary case review and may participate as appropriate.
- Per standard work, identifies and escalates potential safety concerns with licensed Case Manager and/or Crisis Team.
- Consistently supports compliance and the Code of Ethical Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Kaiser Permanentes policies and procedures.
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives.
- Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers, and vendors.
- Other duties as assigned.
Basic Qualifications:
Experience
- Intention to pursue licensure and completion within three (3) years of hire.
Education
- Masters degree in psychology or social work with a clinical focus.
License, Certification, Registration
- Licensed Social Worker (Colorado) OR Clinical Social Worker Candidate (Colorado)
Additional Requirements:
Preferred Qualifications:
- Knowledge of Psychiatry and Addiction Medicine patient populations in inpatient and outpatient settings.
- Knowledge of the complex systems of psychiatric care and substance abuse treatment at the community and county levels.
- Outstanding communication and organizational skills.
- Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to colleagues, members, customers, contracted providers, and vendors.
- Working knowledge collaborating with team members and family members, accessing internal and external resources.
- Working knowledge of data collection tools, databases, and word processing programs.
- Demonstrated customer service skills, customer focus abilities and the ability to understand Kaiser Permanente customer needs.
- Bi-or multi-lingual.
