Cash Applications and Accounts Receivable Operations
? Support the accurate and timely posting and application of customer payments.
- Apply and review payments received through checks, lockbox, ACH, wire transfers, and other payment methods.
- Match customer payments and remittance information to the appropriate accounts and open invoices.
- Research and resolve unapplied cash, unidentified payments, short payments, overpayments, posting errors, and payment discrepancies.
- Review payment applications, adjustments, exceptions, and reconciliations for accuracy and completeness.
- Partner with internal teams to obtain missing remittance information and resolve account-matching or payment-application issues.
- Identify and communicate material payment, posting, reconciliation, or control concerns to leadership.
- Maintain accurate process documentation, standard operating procedures, training materials, and job aids.
Functional Leadership and Team Support
? Help coordinate and prioritize daily Cash Applications workloads based on payment volume, deadlines, service levels, and business needs.
- Serve as a resource and escalation point for payment-application questions and complex issues.
- Provide day-to-day guidance, training, and support to Cash Applications team members.
- Assist with onboarding and training new employees on processes, procedures, and systems.
- Review work for accuracy and provide coaching or clarification when needed.
- Communicate workload challenges, recurring issues, training needs, and process concerns to the Accounts Receivable Supervisor.
- Support a collaborative, accurate, and customer-focused team environment.
Performance Controls and Process Improvement
? Monitor payment volumes, unapplied cash, aging, error rates, service levels, and other Cash Applications measures.
- Support compliance with company policies, accounting procedures, internal controls, and applicable SOX requirements.
- Identify recurring issues and recommend process improvements, corrective actions, or automation opportunities.
- Participate in testing and implementation of process, policy, and system changes.
- Build effective relationships with internal teams and cross-functional partners to support timely payment application and issue resolution.
- Perform other related duties consistent with the scope and level of the position.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
