Advanced Urgent Care Lead RN II, ACC/CDU

Kaiser Permanente • Full-time • Georgia,Kennesaw,Town Park Medical Offices II, GA, United States • 2d ago

Job Summary:

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Lead RN II- ACC/CDU coordinates activities of the interdisciplinary team and monitors departmental throughput to ensure safe, effective, and efficient care. Serves as a subject matter expert and resource for clinical teams on departmental processes and workflows. Demonstrates sound decision-making and the ability to be self-directed. Manages patient assignments and changes in staff schedule, as needed. Addresses customer concerns or complaints in a timely manner and escalates to the manager, as needed.

Essential Responsibilities:

Coordinates daily patient care activities and assignments within the department and acts as a resource for the healthcare team, providers, and ancillary departments.
Continuous rounding within the department to ensure patient throughput and flow, assisting as needed.
Utilizes the nursing process to assess patient health status, determine nursing diagnosis, establish nursing goals, and develop, implement, and evaluate the nursing plan of care.
Actively participates, as a member of the healthcare team, to engage patients, families, and caregivers in care coordination.
Monitors the condition of patients within the department and support safe patient transfer, as indicated.
Assists with procedures and monitors patients response during and after the procedure.
Autonomously perform procedures, such as conscious sedation, under physician supervision.
Utilizes advanced skills to provide consultation.
Accurately documents patient data, actions, interventions, and response to treatment according to established policies and guidelines.
Acts independently to manage patient assignments and changes in staff schedules.
Conducts daily equipment checks and ensures that quality controls are completed.
Evaluates emergency situations and leads the nursing response to clinical emergencies.
Initiates and monitors IV therapy, administration of medications, and other nursing procedures as prescribed by the physician or associate practitioner, and documents accordingly.
Assesses patient and family health education needs, provides health teaching and counseling, and evaluates effectiveness of the education process.
Performs direct patient care as needed.
Ensures clear communication with the healthcare team, providers, and management team using multiple avenues, including email, teams chat, and huddles.
Responds to inquiries from patients, providers, healthcare team, and internal/external customers and supports resolution.
Conducts outgoing telephone calls to patients requiring follow-up care and preventative outreach.
Leads departmental or regional performance improvement initiatives (access, quality, service, people).
Seeks and completes formal continuing education relevant to clinical discipline.
Deescalate potential volatile situations involving patients, guests, and other internal KP stakeholders and staff.
Escalates concerns following the appropriate chain of command.
Participates in departmental Quality Assurance and UBT activities and supports compliance with regulatory procedures and standards.
Serves as a preceptor, resource, and mentor for new healthcare team members and nursing students.
Participates in departmental orientation, training, and competency validation of new staff (after completion of validator training), to include departmental equipment, safe patient handling techniques, and infection prevention.
Provide at least one (1) training in-service each year and supports annual competency validation.
Model teamwork and professionalism and fosters a culture of clinical and service excellence.
Addresses patient/visitor concerns (from Real-Time-Feedback) and provides service recovery in real time.
May perform other duties as assigned.

Basic Qualifications:

Experience

Minimum three (3) years of clinical experience as a Registered Professional Nurse with knowledge and subject matter expertise directly related to the department.
Minimum three (3) years of Advanced Care Center or direct Emergency Care experience.

Education