Service Manager in Training

Dobbs Tire & Auto Centers • Full-time • Edwardsville, IL, US, IL, United States • 17h ago

To be a team member of the Driven by Dobbs family, you must be dedicatedto supporting the company’s mission, vision, and values.

OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Service Manager in Training

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards, high standards for customer satisfaction, and a strong work ethic to achieve results.

ROLES AND RESPONSIBILITIES:

Partners closely with Store Manager to learn how to interview, select and train service technicians, utilizing developing technical expertise to understand how knowledge, skills and experiences align with business needs and role definitions
In partnership with the Store Manager, assists in evaluating knowledge, skills and performance of all technicians; provides input and learns how to make recommendations regarding development, promotions, merit, discipline, etc.
Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency
Assists in overseeing and assigning daily work orders including time, tools, materials and equipment needed
Learns to provide technical expertise and support diagnosis for general and complex service requests for all make and model vehicles
Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels
Assists in overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval
Ensures adherence to company policies, procedures, and safety standards at all times
Maintains high standards for store cleanliness, organization, and inventory management.
Supports analysis of financial and operational data to identify trends and assist in implementing improvement plans for underperforming stores.

Ensures consistent delivery of exceptional customer service and assists in resolving escalated concerns promptly
Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations
Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager
Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands
Performs other position duties as directed by leadership

SUCCESS FACTORS:

Astrongbeliefinsafety-BeingSafe100%ofthetimeistheexpectation
Alignment with company mission, vision, and values
Strong work ethic with a commitment to results
Strong team player with the ability to adapt to diverse team members
Ability to perform in a fast paced/high volume environment
Excellent verbal and written communication skills
A high level of time management, accountability, and prioritization skills
Ability to be organized, problem solve, and be solution oriented
Self-motivated, goal-oriented, and driven to accomplish department goals
Strong critical thinker with a high level of attention to detail
Highly-customer centric and master relationship builder
Proficient in Microsoft Office (Outlook, Teams, Etc.)
Proficient in Point of Sales systems (VAST) strongly preferred

WORK ENVIRONMENT:

Frequent exposure to varying temperatures due to the nature of the work and shop conditions
Requires adherence to all safety procedures and proper use of personal protective equipment (PPE)
See attached for a complete list of physical demands required for this position

EXPERIENCE AND EDUCATION:

3+years’ experience in the automotive repair industry as a technician, service advisor, or service manager required
Previous experience supporting or mentoring technicians strongly preferred
Strong technical acumen of automotive repair standards, tools, processes, etc.
Valid Drivers’ License Required

Driven by Dobbs is an equal opportunity employer. All candidates agree tocomplete a selection assessment andpre-employment screenings.

Related Jobs

Registered Nurse (RN) Rehabilitation

Anderson Rehabilitation Institute • Full-time • US, IL, Edwardsville, 62025, IL, United States • 2d ago

2d ago

Apply Here

Retail Sales Manager

Dobbs Tire & Auto Centers • Full-time • Edwardsville, IL, US, IL, United States • 4d ago

4d ago

Apply Here

Licensed Practical Nurse (LPN) Rehabilitation

Anderson Rehabilitation Institute • Full-time • US, IL, Edwardsville, 62025, IL, United States • 4d ago

4d ago

Apply Here

Technician

Dobbs Tire & Auto Centers • Full-time • 1040 West Edwardsville, Edwardsville, IL, US, IL, United States • 4d ago

4d ago

Apply Here