Residential HVAC Service Technician

Sila Heating, Cooling, Plumbing, and Electric • Full-time • North Pembroke, MA, United States, MA, United States • 1d ago

Join our team and become an integral part of Sila's commitment to exceptional HVAC services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!

HVAC Service Technician

Sila Services – Stoneham, MA

Up to $5,000 SIGNING BONUS!

Good HVAC techs have options. Great HVAC techs should work somewhere that actually appreciates them.

Sila Services is growing in Stoneham, and we’re looking for experienced HVAC Service Technicians who know how to diagnose a system, take care of the customer, and get the job done right.

And right now, we’re offering up to a $5,000 signing bonus for experienced HVAC Service Technicians who join our team!

What You’ll Do

Diagnose, troubleshoot, service, and repair residential HVAC systems
Perform preventative maintenance and system tune-ups
Work on furnaces, boilers, heat pumps, mini splits, central AC, air handlers, and other residential equipment
Troubleshoot electrical, mechanical, airflow, and control issues
Explain your findings and repair options clearly to homeowners
Provide customers with options and recommendations based on their needs
Identify opportunities for system upgrades and replacements
Complete service documentation accurately
Maintain a clean, organized company vehicle
Deliver the kind of customer experience that keeps people calling Sila

What We’re Looking For

3+ years of residential HVAC service experience preferred
Strong diagnostic and troubleshooting skills
EPA 608 Certification
Experience with gas furnaces, boilers, heat pumps, mini splits, and AC systems
Comfortable troubleshooting electrical and low-voltage systems
Strong customer service and communication skills
Comfortable presenting repair and replacement options to homeowners
ServiceTitan experience is a plus
Valid driver’s license
Someone dependable, professional, and proud of the work they do

Why Sila?

Because we want this to be more than just your next HVAC job.

We invest in our people and give our techs the tools, training, support, and opportunities they need to succeed. You’ll have steady work, a strong team behind you, and room to grow your career and your earning potential.

What You’ll Get

Competitive hourly pay
Performance and earning opportunities
Company vehicle and gas card
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Company-paid life and disability insurance
Training and professional development
Opportunities for advancement
A team that values good people and great work

You already know HVAC. Now come work somewhere that knows the value of a great HVAC tech.

Come join Sila Services!!

#HP1

Key Performance Indicators (KPIs) for Residential HVAC Service Technician:
Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Response Time: Respond to service requests within Sila's defined time frame. Timely response ensures customer comfort and builds trust.
Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Service Agreement Enrollment: Successfully enroll customers in Sila’s service agreements, promoting long-term customer relationships and recurring revenue.
Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned

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