Technical Trainer
Location: 51 Robinson St North Tonawanda, NY 14120
Job Summary:
- The Technical Trainer assists with training processes locally.
- The role reports into the site Supervisor, Technical Trainers OR the General Manager (depending on size/scope of plant) and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/ Craft Job Certification.
- The role will be a key contact/ trainer for team members and be responsible for teammate assessments regarding machine skills – providing feedback, machine certification responsibility, and conducting assessments related to line of progression movements.
Major Job Responsibilities:
- Completes daily technical training on the floor to assist with the Certification of team members in their roles
- Partners with the site leadership team to support New Hire Orientation/ On Boarding Training
- Owns tracking, evaluating, and measuring training locally using the company’s Dept. Training Standards & Learning System tools
- Supports site specific technical learning solution creation (SOP’s, Guided Workflows, Technical Learning Aids - to assist with training)
- Develops, builds, and maintains relationships with trainees & leaders in their role
- Participates in new teammate hiring process – assesses candidates’ skills (general and/ or machine, involved in interview process to assess industrial experience, and provides perspective on hiring decisions)
- Conducts training on all shifts
- Influences others to be safety-minded
- Team members will be certified through a Train the Trainer process, support managing day-to-day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content
- Additional duties as assigned
How you will impact WestRock:
- Improve local team performance through increasing skills and time to certification processes
- Cost eliminator driving training efficiencies across roles, saving us unnecessary risk, and reducing the time allotted for training – a continuous improvement mindset
What you need to succeed:
Critical Skills/ Capabilities:
- Growth and Results Oriented: Results oriented person that looks for constant ways to improve
- Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work
- Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR’s and leading people or teams (self-awareness)
- Accountability: Holds self and others responsible for actions and results
- Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams
- Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/ or when to seek additional input, and drive for consensus
- Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes
- Quality: Actively work to ensure quality is ensured while minimizing waste
Technical Skills:
- 1 – 3 years’ experience conducting/ leading training, including On-The-Job training, or similar, in a manufacturing environment preferred
- 2 – 4 years’ experience in a manufacturing environment preferred
- Knowledge of Learning Management Systems preferred
- Microsoft Office Experience Preferred– Word, Excel, Outlook, PowerPoint, Forms
What we offer:
- Comprehensive training with numerous learning and development opportunities
- An attractive wage, reflecting skills, competencies, and potential
- A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of our daily work
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