WE HELP MAKE YOUR WORLD A SAFER PLACE
Securitas Security Services is seeking an experienced and highly organized Operations Supervisor – Mobile Dispatcher to lead our elite Mobile Security Operations team throughout Massachusetts as part of our Northern New England portfolio. This position will be based out of our Wilmington, MA Office.
This is a hands-on operational leadership role overseeing mobile security personnel, dispatch functions, camera monitoring activities, vehicle fleet management, and after-hours response operations. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and can confidently make critical decisions during overnight hours when immediate operational support is essential.
Reporting directly to the Area Vice President, this position is responsible for ensuring exceptional service delivery across a diverse client portfolio while maintaining the highest standards of security operations, regulatory compliance, employee engagement, and client satisfaction.
This role is best suited for a professional who enjoys working nights, has strong attention to detail, and can effectively manage multiple priorities while supporting a geographically dispersed mobile workforce.
Salary: $70,000 Annually
Primary Schedule: Tuesday - Saturday, 6:00 PM - 2:00 AM
Due to the 24/7 nature of security operations, flexibility is required to respond to urgent operational matters, client needs, and emergency situations. The Operations Supervisor serves as a key leader during overnight hours and must be comfortable making real-time decisions that impact personnel, clients, and service delivery.
RESPONSIBILITIES INCLUDE:
Education/Experience:
College Degree and/or three (3) years of experience in personnel management, security operations, law enforcement, military leadership, dispatch operations, or a related field.
Additional relevant experience may be substituted for education on a year-for-year basis.
Preferred Qualifications:
- Mobile Security Operations management experience.
- Multi-site scheduling and workforce management experience.
- Dispatch, communications center, or emergency response coordination experience.
- Experience managing vehicle fleets and mobile personnel.
- Experience working overnight operations in a 24/7 environment.
- Knowledge of Massachusetts security regulations and operational compliance standards.
- Strong technology aptitude, including experience with workforce management systems, GPS tracking platforms, camera monitoring systems, and reporting software.
Competencies (as demonstrated through experience, training, and/or testing):
- Thorough understanding of mobile security operations and service delivery.
- Strong leadership and supervisory skills with the ability to motivate and develop high-performing teams.
- Exceptional organizational and time management skills.
- Strong attention to detail and commitment to operational accuracy.
- Ability to effectively monitor and manage multiple assignments simultaneously.
- Advanced problem-solving and critical-thinking abilities.
- Ability to remain calm, professional, and decisive during emergencies and high-pressure situations.
- Strong technology proficiency, including scheduling software, reporting platforms, camera systems, GPS monitoring, and mobile workforce applications.
- Excellent verbal and written communication skills.
- Knowledge of security industry compliance standards and best practices.
- Strong customer service orientation with a focus on client retention and satisfaction.
- Ability to work independently during evening and overnight hours while supporting a geographically dispersed operation.
At Securitas, our core values are Integrity, Vigilance, and Helpfulness. These values guide how we protect our clients’ people, property, and information.
Securitas offers paid training, weekly pay, and access to company benefits and employee programs. Benefit eligibility may vary based on employment status.
Securitas is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
#NorthernNE
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
