Lamborghini Minneapolis Sr. Service Advisor (3+ Years Luxury Dealership Experience Required)

Walser Automotive Group • Full-time • Bronxville, NY, United States, NY, United States • 2d ago

Senior Service Advisor — Lamborghini Minneapolis On-target earnings: $100,000+

About the Role

Lamborghini Minneapolis is looking for a Senior Service Advisor who sets the standard for client experience in the service drive. You'll own the relationship from check-in to delivery, acting as the bridge between our clients and our technical team — ensuring every interaction reflects the precision and care the Lamborghini name demands.

This is a performance-driven role for someone who combines genuine client care with strong service sales ability and the organizational discipline to manage a high-end, high-volume environment.

What You'll Do

Own the full-service journey: check-in, repair order development, technician coordination, delivery, and follow-up
Conduct detailed vehicle walk-arounds and document condition, mileage, VIN, and client concerns accurately
Write clear, comprehensive repair orders and communicate timelines, costs, and recommendations with confidence
Use TruVideo and digital inspection tools to walk clients through vehicle condition and recommended services
Identify and sell additional maintenance, repair, and service opportunities
Coordinate vehicle staging, transportation, and final delivery logistics
Follow up proactively to drive client satisfaction and repeat business
Partner with technicians, service administration, and dealership leadership to maintain an efficient workflow

Required Qualifications

Prior automotive service advisor experience
Strong understanding of repair and maintenance processes, timelines, and costs
Proven ability to explain technical information clearly to non-technical clients
Demonstrated service sales performance
High attention to detail and organizational discipline under volume
Proficiency with dealership management systems and technology
Valid driver's license with a clean driving record
Background check and MVR review required

Preferred Qualifications

Luxury or exotic brand experience (Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or similar)
Experience with high-net-worth clients or in a luxury retail environment
Familiarity with Tekion, Reynolds & Reynolds, or comparable DMS platforms
Experience with digital inspection, video, and electronic estimating tools

What We Provide

Full access to dealership systems, digital inspection and estimating technology, service management tools, and manufacturer resources needed to support clients at the highest level.

What We Expect

Consistent service sales and hours-sold performance
CSI scores at or above applicable benchmarks
Accurate repair orders, estimates, and client documentation
Proactive communication that protects client expectations and minimizes delays
A luxury-level experience, every visit, every client

PERFORMANCE EXPECTATIONS

Maintain strong service sales and hours-sold performance.
Maintain client satisfaction at or above applicable CSI expectations.
Build repeat service business through proactive communication and follow-up.
Maintain accurate repair orders, estimates, documentation, and client communications.
Minimize missed expectations, communication gaps, and service delays.
Maintain efficient service workflow from vehicle check-in through final delivery.
Consistently deliver a luxury-level client experience.

Reports to: Service Manager / Parts & Service Leadership

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