Quality Data Analyst

Stellantis • Full-time • Sterling Heights Assembly Plant - Sterling Heights, MI, United States • 19h ago

The Quality team is currently seeking a solutions-oriented Quality Data Analyst to join the Quality team at the Sterling Heights Assembly Plant. The Quality Data Analyst is responsible for supporting in the identification of warranty issues from the field and clearly defining the problem or issue. The Quality Analyst will research warranty data for issue identification, and document and communicate appropriate communications to the support teams responsible. They will work with Engineering and assembly plant personnel to track issue resolution and ensure effective containment and permanent corrective actions are established.

Specific Responsibilities include but are not limited to:

Analyze warranty claim data

Perform analysis of warranty data to identify trends, emerging issues, and focus areas

Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation in order to demonstrate the issue

Research issues using available tools

Create appropriate documentation (Transmittals/GIMs) that very clearly describe the vehicle issue that the customer experiences

Provide additional information to the individuals assigned to understand and resolve the issue

Maintain Transmittal updates based on input from the Engineers assigned to issue resolution

Assure all criteria are met for Transmittal closure

Chart data as required to define an issue to demonstrate progress of the team

Participate in processes consistent with issue resolution management and closure

Achieve KPI's established

Communicate with dealers to better understand vehicle issues and dealer repair actions

Strong interpersonal skills with ability to work in a team environment

Represent the "Voice of the Customer" to the platform teams

Interface with other areas of Quality as well as Engineering through the performance of ad-hoc analysis

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

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