Operational Services Technician

SimVentions, Inc - Glassdoor ✪ 4.6 • Full-time • Pomfret, MD, United States, MD, United States • 4d ago

Overview:

The candidate will serve as the primary operational liaison for the end-to-end lifecycle of satellite, cellular, and cloud managed services. The specialist ensures service excellence and financial health through proactive monitoring, rigorous asset management, and technical documentation to support impactful technology for the warfighter. The candidate shall provide comprehensive support for logistics and supply chain operations, incident management, and operational readiness.

Travel: 25% Clearance:

An ACTIVE Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance.

Requirements:

• Demonstrated ability to develop logistic support requirements, identify and establish linkages between functions and tasks common to multiple organizational missions.

• Strong understanding of IT Service Management (ITSM) principles and practices (e.g., ITIL certification preferred).

• Exceptional analytical skills with experience in financial oversight, budget monitoring, and cost management.

• Excellent written and verbal communication skills, with the ability to translate complex technical and financial data into clear, actionable advice for customers.

• Ability to work independently and as part of a team.

Responsibilities:

Incident & Performance Management:
• Oversee automated alerts, dashboard metrics (latency, throughput, uptime), and the incident queue.
• Prioritize, document, and track incidents from initiation through to resolution or successful workaround.
• Evaluate performance data and corrective actions to prevent service breaches or recurring degradation.

Logistics & Asset Management
• Maintain an accurate Configuration Management Database (CMDB) for all hardware, including satellite dishes and SIM cards.
• Perform regular audits to identify and resolve inventory discrepancies.

Financial Oversight & Advisory
• Track cloud consumption and bandwidth usage against established budget baselines.
• Prepare advisory reports for customers regarding financial shortfalls, pool adjustments, and cost-saving opportunities.

Operational Readiness & Transition
• Lead the stand-up of new services, coordinate vendor handoffs, and validate deployment steps.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) and service runbooks to ensure operational consistency.

Preferred Skills and Experience:

• Experience in logistics management concepts, policies, systems, and practices in order to provide analysis of current and future logistics infrastructure.
• Experience in developing logistics support requirements and applicable documentation.

• Proficiency in utilizing monitoring tools and reporting on technical metrics (e.g., latency, uptime, throughput).
• Proficient in Microsoft Office Suite (Excel, Word, etc.).

Education: Bachelor’s degree in supply chain management, Information Technology, Business Administration, or a related field. Compensation:

Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate’s experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements.

The projected annual compensation range for this position is $79,000 - $127,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers.

Benefits:

At SimVentions, we’re committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs.

We offer:

Medical, dental, vision, and prescription drug coverage
Employee Stock Ownership Plan (ESOP)
Competitive 401(k) programs
Retirement and Financial Counselors
Health Savings and Health Reimbursement Accounts
Flexible Spending Accounts
Life insurance, short- & long-term disability
Continuing Education Assistance
Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)
Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling
Supplemental Benefit Program

Why Work for SimVentions?:

SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It’s also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.

Support Our Warfighters

SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.

Drive Customer Success

We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.

Get Involved in Giving Back

We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year.

Build Innovative Technology

SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer’s success.

Work with Brilliant People

We don’t just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture.

Create Meaningful Solutions

We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.

Employees who join SimVentions will enjoy additional perks like:

Employee Ownership: Work with the best and help build YOUR company!
Family focus: Work for a team that recognizes the importance of family time.
Culture: Add to our culture of technical excellence and collaboration.
Dress code: Business casual, we like to be comfortable while we work.
Resources: Excellent facilities, tools, and training opportunities to grow in your field.
Open communication: Work in an environment where your voice matters.
Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development.
Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more.
Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite.
Food: We have a lot of food around here!

FTAC

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