Retail Store Manager – Team Leader

Mattress Firm • Full-time • Springfield, Massachusetts, MA, United States • 1d ago

Bilingual Preferred - Spanish

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

Is your current job a nightmare? Make it a dream job at Mattress Firm®!

Join Mattress Firm and have the job of your dreams!

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details:

The store manager leads Mattress Firm's vision, CompanyInitiatives,and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads sellingprograms anddriving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center andcreatesa compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building

Conductone-on-onemeetings to gain a deep understanding of your team's motivations. and personal/ professional aspirations. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.

Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.

Workforce Management

Conduct workforce management activities (store staffing schedule, reconcilingpunches,etc.),utilizingOperations team support and tools.

Ensure company policies, including appearance and functionality standards, and state regulations are followed.

Professional communication and representation of Company brand in all internal and external interactions.

Follow Company procedures for product transfers to ensure proper documentation of inventory.

Ability to plan strategically.

Analyze company provided reporting to determineappropriate staffinglevels for store location. Partner with leadership to make staffing level changes.

Talent Development

Provide technical and product knowledge information to associates and customers, serve as subject matter expert

Analyze company provided reporting andidentifyingskill gaps to address through coaching.

Business Operations and Acumen

Achieve or exceed individual store financial targets through effective execution and customer service at the store level.

Ensure store execution of product merchandising,marketingand POP standards.

Partner with marketing to plan, implement andmonitorassigned store’s social media strategy to positivelyimpactbrand awareness and increase sales.

Ensuretimelyopeningand closing procedures.

Manage stock inventory levels for assigned store.

Review merchandise flow for assigned store, ensuringaccuratestock.

Follow all Company procedures on cash handling including acceptance of payment and deposit processes.

Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.

Ability to stand or sit for 8+ hours at a time.

Execute company initiatives and any other activities requested bythe supervisor.

Maintain awareness of competition, advertisements and services offered, develop strategies to counter.

Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed.

Lift, push or pull 50+ pounds.

Benefits Included:

Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $67,000 - $82,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: 08/31/2026.

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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