A Day in the Life of the Outside Plant Technician:
This is a hands-on, field-based role focused on maintaining and repairing aerial and underground coax and fiber infrastructure. The technician will work outdoors daily using bucket trucks, ladders, and hand tools to restore service, perform preventative maintenance, and support network reliability.
The Broadband Network Technician I is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone.
This role will be responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing.
The BNT I is required to maintain documentation as needed.
This role participates in a 24/7 on-call rotation.
Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off-air interference.
Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage
Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment
Monitor, record and repair cable leakage, complying with applicable regulations
Observe and assist co-workers with fiber splicing activities
Complete and distribute required documentation, such as work orders and daily logs
Install, replace, and repaircoaxial and fiber optic cabling, including aerial and buried plant
Performpole transfers, span replacements, and drop repairs
Operatebucket trucks, ladders, and field equipment
Participation in a 24/7 on-call rotation
Other duties as assigned
What You Bring to the Table:
Requirements/Qualifications
Education: High school diploma or equivalent
2+ years of hands-on experience intelecom field work, cabling, construction, or utilities (coax, fiber, or electrical)
Maintain satisfactory driving record and have a valid driver's license
Customer Service
Communication (verbal, written)
Basic Computer Skills
Aptitude to learn to skills
Problem solving
Time Management
Teamwork
Working alone
Ability to read and interpret maps
Bucket Certified; Ohm’s
Understand the Outside Plant
Physical Requirements:
Ability to lift and carry up to 75 lbs
Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles
Prolonged standing, walking, sitting, and driving required
Ability to safely climb and work from ladders for extended periods of time
Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level
Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*Benefits listed above are for regular full-time position
The base salary range in Massachusetts for this position is $26.00- $29.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
About Astound:
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
