Leadership & Team Management
? Lead, supervise, coach, and develop housekeeping staff to ensure operational excellence and service quality.
? Mentor employees by creating a shared understanding of performance expectations, operational goals, and service standards.
? Conduct training on cleaning procedures, infection prevention, PPE usage, safety protocols, and equipment operation.
? Reward and recognize employees for outstanding performance and contributions.
? Manage staffing, scheduling, labor allocation, and daily workflow to meet operational requirements.
? Support recruitment, onboarding, performance management, and employee engagement initiatives.
? Foster a culture focused on resident satisfaction, teamwork, accountability, and continuous improvement.
Housekeeping Operations
? Oversee daily cleaning and disinfection of resident rooms, bathrooms, common areas, hallways, offices, and public spaces.
? Ensure resident rooms are maintained according to facility standards, including bed making, linen changes, dusting, floor care, and bathroom sanitation.
? Ensure proper cleaning and disinfection of high-touch surfaces, including handrails, elevator buttons, light switches, door handles, and other frequently touched areas.
? Direct routine and periodic deep-cleaning activities, including floor care, carpet cleaning, wall washing, window cleaning, and specialized sanitation projects.
? Conduct regular inspections to ensure housekeeping standards are consistently achieved.
? Monitor cleaning supply inventories, chemical management systems, and housekeeping equipment to ensure operational readiness.
? Ensure proper storage, labeling, handling, and usage of cleaning chemicals and disinfectants according to manufacturer and safety guidelines.
? Organize and maintain housekeeping storage areas and supply rooms.
Infection Prevention, Safety & Compliance
? Ensure compliance with all infection prevention, safety, OSHA, Joint Commission, client, state, and federal regulatory standards.
? Monitor adherence to cleaning and disinfection protocols designed to support resident health and safety.
? Enforce proper use of Personal Protective Equipment (PPE) and safe work practices.
? Conduct regular quality assurance audits and implement corrective actions as needed.
? Maintain required documentation, inspection records, and compliance reports.
? Promote a safe work environment and promptly address safety concerns or incidents.
Resident & Client Support
? Promote a welcoming and respectful environment for residents, families, and guests.
? Respond promptly and professionally to resident concerns, service requests, and facility needs.
? Determine client and operational needs and ensure appropriate Aramark resources are engaged to support successful outcomes.
? Collaborate with facility leadership and other departments to enhance resident satisfaction and community appearance.
? Maintain professional standards of appearance, conduct, and communication.
Additional Duties
? Lead seasonal deep-cleaning initiatives and special housekeeping projects.
? Assist during regulatory surveys, inspections, emergency preparedness events, and emergency sanitation efforts.
? Complete all required compliance, safety, leadership, and operational training.
? Perform other duties as assigned in support of housekeeping operations.
