Overview:
As a Sales Re-Engagement Specialist , you will play a crucial role in regaining potential customers’ interest after an unsuccessful sales call. You will receive real-time alerts when a call does not result in an appointment and will be responsible for promptly re-engaging the lead. Your goal is to address any objections, provide additional information, and successfully schedule a follow-up sales appointment, while also helping identify training opportunities in addition to other recapture type tasks.
Responsibilities:
- Receive and review alerts for unsuccessful sales calls.
- Proactively call potential clients to understand their concerns and objections.
- Utilize persuasive communication techniques to rebuild interest and secure sales appointments.
- Address any questions, provide additional details, and clarify misunderstandings about the product or service.
- Work closely with the leadership team to ensure a seamless transition of leads.
- Maintain accurate records of interactions and follow-up actions in the CRM.
- Meet or exceed performance targets for callbacks and appointment setting.
- Continuously improve call strategies based on feedback and training.
- Ensure adherence to all ISC Policy & Guidelines
- Other job duties as assigned
Qualifications:
- Previous experience in call center, telemarketing, or customer service role preferred.
- Strong verbal communication and active listening skills.
- Ability to handle objections and turn hesitations into opportunities.
- Goal-driven with a resilient and positive attitude.
- Proficiency in CRM and basic computer skills.
- Ability to work in a fast-paced environment with a sense of urgency.
- Must be able to organize and prioritize
- Candidate should have a strong technical acumen
- Ability to learn systems and processes quickly
- Must be able to work within a team environment
- High School Diploma or equivalent preferred
- Minimum 1 year of call center experience
- Working seated or moving around, inside office environment
Benefits
- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!
Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.
We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
Posted Salary Range: USD $60,000.00 - USD $80,000.00 /Yr.
