Vice President, Client Enablement

BNY • Full-time • United States, Pennsylvania, Pittsburgh, 15219, PA, United States • 4d ago

We’re seeking a future team member for the role of Vice President - Client Enablement to join our Global Payments & Trade team. This role is located in Pittsburgh, PA

In this role, you’ll make an impact in the following ways:

Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
Coaches and guides on project management.
Serves as an escalation point for complex issues.
Advises and guides clients on appropriate solutions and shepherds through to resolution.
Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
Participates with team in activities that align with their functional objectives.
Adheres to team standard operating procedures.
Tracks and reports on results and outcomes for client implementations and projects.
Understands team metrics and dashboards.
Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
Resolves complex client onboarding/transition/conversion issues.

To be successful in this role, we’re seeking the following:

Bachelors degree or the equivalent combination of education and experience is required.
5-7 years of total work experience and at least 3-5 years of project management experience preferred.
Applicable local/regional licenses or certifications as required by the business.

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